App is saying “an ssl error occurred and a secure connection to the server cannot be made” I cannot log into the app. Does anyone know how to fix this?

Hello, @adrina-wilson.

Thank you for posting here in the Community. I want to make sure that you can log in to your QuickBooks Self-Employed (QBSE) account without any error. 

There are two options on how to resolve this error depending on the device you're using:

• Reset app data to start a clean slate.
• Uninstall and Reinstall to refresh the system

First is to reset the app, here's how using the android device: 

1. Go to your phone Settings. 
2. Tap Apps and Notifications.
3. Look for the QuickBooks Self-Employed app.
4. Select Reset App Data.

Using iOs:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click OK.

The second option is to uninstall and reinstall the app. For uninstalling the QBSE app using iOs device, you can touch and hold the app, then click the Delete app button. Nothing to worry about uninstalling the app because it won't delete the subscription you have. 

For android: 

1. Tap Settings on your phone.
2. Select Apps and Notifications, then locate the QBSE app.
3. Hit Uninstall. 

After that, reinstall the app by going to this link: https://quickbooks.intuit.com/accounting/mobile/.

To learn more about how to file your taxes in QBSE, check out this article: Annual taxes guide.

Don't hesitate to leave a comment below if you have a follow-up question in your account. I'm always here to help. Take good care.