App

Hello there, @countertop.

Let me be the first to welcome you to the QuickBooks Community. I’m here to help you get back up and running and make sure you’re able to log in using your mobile app.

There’s currently a reported case similar to this and our Technical team is diligently working to look for a fix. While they’re continuing to work on this, we can try some basic troubleshooting to isolate the problem. 

Sometimes, clearing the app’s cache helps in fixing any sorts of errors in the system. Here’s how to do that: 

1. Click the Help menu at the top of the screen.
2. Select the Reset App Data option on the drop-down selection.

Once done, try to log in to your QBO mobile app. If you’re still having the same issue, I’d suggest uninstalling and reinstalling the app to refresh the system.

In the meantime, you can log in and access your QBO company file using a supported web browser until we’re able to fix this for you. Also, please give our Customer Care Team a call to have your account added to the list of affected users. This way, we can notify you once we received an update.

You can contact them through this link: https://community.intuit.com/articles/1145770.

That’s it. Feel free to post again if you have any other concerns. I’ll be here to help. Enjoy your day!

The app is denying me access to create a payroll

Hello Pearson D Electrical,

It could be a glitch in the app which causes the payroll interruption. Let's try resetting the app. Here's how:

1. Click Help.
2. Click Reset App Data.

If you're still unable to process payroll, please contact Payroll Support so we can investigate further.

Using a web browser to run payroll can be an option, too.

Let me know if there's anything else you need.

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