Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

 
Solved
Best answer April 22, 2020

Best Answers
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. PNC connection/login failed with Chrome (with the UI error message noted in the original post). But it worked fine on Firefox, and I'm now back up and running. 

View solution in original post

Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. The error first appeared when using Chrome. Switching to Firefox, the login/reconnection to PNC was successful. 

View solution in original post

4 Comments
QuickBooks Team

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Hi @catherderaa,

 

Our engineers are already aware of this and are still working on getting this issue resolved.

 

Meanwhile, I suggest contacting our Customer Care Support so we can add you to the list of affected users. This way, you'll be notified if an update is available.

 

I'm also sharing with you our page about banking and bank feeds for your reference.

 

Feel free to swing by anytime if you have questions. I'll be around to help. Thanks for posting and have a good one.

Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. PNC connection/login failed with Chrome (with the UI error message noted in the original post). But it worked fine on Firefox, and I'm now back up and running. 

View solution in original post

Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. The error first appeared when using Chrome. Switching to Firefox, the login/reconnection to PNC was successful. 

View solution in original post

Level 1

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

It's requiring a javascript bundle from assets.adobedtm.com, which is an adobe tracking site.  If you've got anything that protects your privacy, it is likely blocking this call.  Failing to load the bundle causes the UI error seen in the original comment.

Need to get in touch?

Contact us