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catherderaa
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

 
Solved
Best answer April 22, 2020

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catherderaa
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. PNC connection/login failed with Chrome (with the UI error message noted in the original post). But it worked fine on Firefox, and I'm now back up and running. 

View solution in original post

catherderaa
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. The error first appeared when using Chrome. Switching to Firefox, the login/reconnection to PNC was successful. 

View solution in original post

4 Comments 4
ShiellaGraceA
QuickBooks Team

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Hi @catherderaa,

 

Our engineers are already aware of this and are still working on getting this issue resolved.

 

Meanwhile, I suggest contacting our Customer Care Support so we can add you to the list of affected users. This way, you'll be notified if an update is available.

 

I'm also sharing with you our page about banking and bank feeds for your reference.

 

Feel free to swing by anytime if you have questions. I'll be around to help. Thanks for posting and have a good one.

catherderaa
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. PNC connection/login failed with Chrome (with the UI error message noted in the original post). But it worked fine on Firefox, and I'm now back up and running. 

catherderaa
Level 2

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

Thanks for the quick response. It turns out this is a browser-dependent issue. The error first appeared when using Chrome. Switching to Firefox, the login/reconnection to PNC was successful. 

unixdruid
Level 1

Can someone help with connection to PNC bank? It's giving error message "Something is wrong with UI", and no other details. This has not resolved after several days.

It's requiring a javascript bundle from assets.adobedtm.com, which is an adobe tracking site.  If you've got anything that protects your privacy, it is likely blocking this call.  Failing to load the bundle causes the UI error seen in the original comment.

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