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Level 1

Can’t link bank. Error (103) that didn’t work. Try signing in again. Need help

 
3 Comments
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QuickBooks Team

Can’t link bank. Error (103) that didn’t work. Try signing in again. Need help

Hello, lsexpresscorp.

 

There are a few things we can do to get around error code 103. This is a banking error that means your banking credentials in QuickBooks Online aren't correct. The steps below can resolve that for you:

 

Existing Connections (Error 103) 

- If you recently changed your bank sign-in info and you had an existing connection, these steps will help:

 

1. Choose Banking, then Banking again. 

2. Find the card that created the error 103. 

3. Select Edit

4. Choose Edit sign-in info.

5. Enter your new credentials and select Update.

 

New Connections (Error 103)

- Should this be the first time you're connecting your bank account, make sure to select the correct bank and input the information correctly. 

 

1. Choose Banking, then Banking

2. Click Add Account

3. Enter your banks URL into the search field. 

4. Select your bank. Again make sure it is the correct one. 

5. On your bank's website entering your sign-in information, then select Continue

 

Third-Party Access

- Some banks require you to turn on the connection to Third-party apps, such as QuickBooks Online. Should this be the case, you'll need to reach out to your bank to turn on those permissions as every bank has a different process. 

 

If at any point you need more assistance setting up your account. You can respond here. I'm just a click away. Hope you're having a wonderful wednesday!

 

 

 

 

 

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Level 1

Can’t link bank. Error (103) that didn’t work. Try signing in again. Need help

I have updated the bank link username and password several times with the correct info that gets me onto the bank site directly but I still get your error message. Please advise.

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QuickBooks Team

Can’t link bank. Error (103) that didn’t work. Try signing in again. Need help

Good morning, @khagerty12

 

Thanks for joining this thread. 

 

I did do some research and discovered that there's an ongoing investigation as of 4/17/2020. If you've already tried the workarounds provided by my colleague @Nick_M, I recommend getting in touch with a live specialist. They'll be able to pull up your account in a secure environment and determine why this error message is occurring. 

 

Below are the instructions for requesting a callback in QuickBooks Online: 

  1. Sign in to your account. 
  2. Select the Help (?) option, then choose Contact Us
  3. Enter the description of your issue and go to Let's talk
  4. Click on Get a callback
  5. Key in your contact information and then Confirm my call

 

For additional information with banking error 103, please refer to this article: Fix banking error 103

 

If you have any more questions, please don't hesitate to comment below. Have a safe and productive week ahead!

 

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