Hello there, AMAQ. Let me help you on how to get back into your company file.
Since the password is not accepted, you can reset your password, and as a security step, you will be required to confirm some information. If you cannot remember the required information, we will assist you in finding it.
For QuickBooks 2020 and later:
- Open QuickBooks and open your company file.
- Click I forgot my password on the sign-in screen.
- Select an email then select Next. We'll email you a token to reset your password.
- If you don’t see your email address, select Don’t see your email in the list above? and follow the onscreen instructions.
- Enter the token from your email. If you don't find your code in your inbox, please check your spam folder.
For QuickBooks 2019 and earlier:
- Open QuickBooks Desktop. From the login window, select I forgot my password.
- Fill out the info on the form.
- Your license number for QuickBooks Desktop. (Hold down F2 on your keyboard from the login window to see your license number).
- Enter the name, email address, phone number, and ZIP code you used when you purchased the product. Note: You can find all this info when you sign in to your Customer Account Management Portal (CAMPS). If you have trouble with the sign in, you can reset your CAMPS password.
- Select OK. If your info is correct, you’ll get a code to the primary email in your CAMPS. Emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.
- QuickBooks will then guide you through creating a new admin password.
In addition, you can check out this article to learn how to record and send an invoice: Create an invoice in QuickBooks Desktop.
If you have any further questions about managing your access or any QuickBooks-related concerns, please feel free to reply. I'm always available to assist you.
