Cell phone app is crashing continuosly

You came into the right place, mvalinote5560.

Clearing your app data can resolve crashing behavior within the application. This is also to ensure your data is up-to-date. I'll walk you through the step on how to do it below:

1. Click the Menu icon.
2. Choose Help & Feedback.
3. Select Refresh Data.
   

Once done, you can close and reopen the mobile app and see how it works. If the same thing happens, let's uninstall and reinstall the app to start a clean slate.

For additional troubleshooting options with dealing app-related issues, check out this article: Mobile App's troubleshooting.

I want to make sure this gets resolved. If you need more help, juts let me know as I'm always here to assist. Wish you have a good one.

I am not using quickbooks accounting.  I am using Qhick books self employed.  Screen looks different with self employed

I am using qb self employed, not qb accounting.  Screen is different on startup

Hello again, @mvalinote5560.

Thanks for letting us know the QuickBooks version you’re using. Let’s perform the basic troubleshooting steps to get you back on track.

Clearing the cache for your mobile app speeds up the overall browsing experience. The process differs for each device.

For iOS:

1. On your phone, click the Settings icon to choose the General menu.
2. From there, select iPhone Storage and then tap the Offload App option to free the storage.
   

Android device:

1. Go to Settings to choose Apps.
2. From the list, pick QuickBooks Self-Employed and click on Storage to select the Clear Data option.

Next, turn off and then restart your device. This process will refresh the app and resolves any unexpected behavior while using QBSE.

If none of these suggestions work, uninstall and reinstall the app to start on a clean slate. I’m adding links to get the installer for the mobile version.

• Android: https://play.google.com/store/apps/details?id=com.intuit.qbse&hl=en
• iOS: https://apps.apple.com/us/app/quickbooks-self-employed/id898076976

Let me know if I can be of further assistance. I’m always ready to help you. Have a good one.