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I have had QuickBooks Pro 2021 Desktop on my MS Surface running Windows Pro 10 system. I recently had some issues and decided the best fix was to uninstall and then reinstall. If I recall when I first tried to download the program to the MS Surface X I had to go to the Microsoft website to get the available file due to the Windows Pro 10 System.
I have been working with technical support now for two days via the chat and it has cost me $79.00 for support as I did not subscribe to the service. Now on the chat and the person wants me to purchase QuickBooks Pro Plus 2022. Which I do not think is necessary.
Any suggestions as to how I can get QuickBooks Pro 2021 back on my laptop so I can service my clients remotely?
Can you download the installer for QBD 2021 to your machine and run the installation wizard?
https:// downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Pro&edition=&version=2021&country=us
Thank you for the link... I will give it a try and hope for the best. I will let you know.
It's nice to see you here, @jdrichardson. I'm here to ensure that you'll be able to reinstall QuickBooks Desktop Pro and utilize it with no issues.
I appreciate the things you've done so far to fix this issue. I also understand your desire to seek help from our support team and to the Community forum.
QuickBooks Desktop Pro 2021 is compatible with Windows 10 in all editions, including 64-bit. Since you had some issues before, you’ll want to review the operating system, hardware, software, and other requirements to run QuickBooks Desktop. To learn more about this, see this article: System requirements for QuickBooks Desktop 2021.
I'm also including this guide to highlight what's new and enhanced in your version: Release notes for QuickBooks Desktop 2021.
If you need assistance with installing or navigating within the program, mention me in the comment section. I'll be ready to pop-in and help. Stay safe.
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