Hi there,
I work for a nonprofit organization that keeps it's company file on a remote server. We don't use multi-user mode because it has caused too many issues in the past. We primarily only need 1 user (for myself) and then our treasurer also uses it for monthly reconciliation. We both login to a VPN service to access our remote server, then open QBD and open the company file directly from the server. However, a few weeks ago, it started getting incredibly slow, like it takes a full 2-3 minutes between actions: click enter bills, then walk away for a few minutes, then enter the bill information and click save, then walk away for a few minutes. And if there are any notifications or pop-ups, then it takes the same several minutes just to close the pop-up.
Now the real problem is that it says I need to update QBD. But when I go to select Update, the Error 15103 pops up. I have tried troubleshooting to the best of my ability (like using the "run as admin" function) but nothing is working. When I run in admin mode, my VPN server doesn't show up as an option, so I'm not actually able to open our company file.
It worked in the past, and we have never had issues like this with the file being housed on a remote server, but recently it has just become so frustrating. And I'm not able to use payroll without updating.
Any help or tips would be much appreciated!
