Hi there, redfox1.
I appreciate all the steps you've performed so you can open the file. Since you're still getting the same results, I recommend contacting our Customer Care Team. This way, they'll be able to check further the root cause of the issue and provide additional troubleshooting steps.
To reach them, here's how:
- Open QuickBooks.
- Go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Type Contact Us in the search box. Then, click on Contact Us at the bottom.
- Select the way you wish to connect with support.
Ensure to review their support hours, so you'll know when agents are available.
Additionally, to learn how to manage your books in QuickBooks Desktop for Mac, see this article: QuickBooks for Mac user's guide.
If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.