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Father Ignatius
Level 1

Got Self-Employed QB, but with a day or two, saw that I needed more. I upgraded with the app to Essentials. Now I'm being charged for a second month for Self-Employed. ??

 
2 Comments 2
john-pero
Community Champion

Got Self-Employed QB, but with a day or two, saw that I needed more. I upgraded with the app to Essentials. Now I'm being charged for a second month for Self-Employed. ??

There is no upgrade path from QBSE to anything else. You will have to log in to your QBSE account to cancel it following procedure here https://community.intuit.com/articles/1768929-cancel-your-quickbooks-self-employed-subscription

 If you have any documentation that QBSE would be cancelled when you switched to the different platform then you shoukd call sales support to request a refund (Do that anyway) 

 

Use the contact intuit links to get the correct phone numbet, it is never publicly posted. Nobody here in the community has access to your accounts

john-pero
Community Champion

Got Self-Employed QB, but with a day or two, saw that I needed more. I upgraded with the app to Essentials. Now I'm being charged for a second month for Self-Employed. ??

ignore second post in error

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