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fencecompany01
Level 1

I am getting error code 105 for 4 days now with Ascend Federal credit union. Why can I not connect? Checked with bank and they have not seen any issues

 
4 Comments
Jovychris_A
QuickBooks Team

I am getting error code 105 for 4 days now with Ascend Federal credit union. Why can I not connect? Checked with bank and they have not seen any issues

Thanks for informing us, @fencecompany01.

 

They may have updated their secure connection on the day it was disconnected.

 

That said, I recommend manually updating the connection.

 

Let me show you how:

  1. Go to Transactions/Banking.
  2. Select Banking.
  3. Click Update.

 

If the error persists after 72 hours, please contact our QuickBooks Online Support. They have tools to check your account and verify the connection from your financial institution to QuickBooks Online.

 

Just in case if you're going to update your Online Banking credentials, make sure to edit also the sign-in credentials in QuickBooks. It may cause any connection issues between your bank and QuickBooks.

 

Here's how:

  1. Go to Transactions/Banking
  2. Select Banking.
  3. Choose the blue tile and then click the Pencil icon.
  4. Select Edit sign-in info.

 

Keep me notified by leaving a message to this post or tag me (@Jovychris_A) if you have more questions. I'm always here to help. Have a good one!

fencecompany01
Level 1

I am getting error code 105 for 4 days now with Ascend Federal credit union. Why can I not connect? Checked with bank and they have not seen any issues

No it did not. I had already done that anyway.

fencecompany01
Level 1

I am getting error code 105 for 4 days now with Ascend Federal credit union. Why can I not connect? Checked with bank and they have not seen any issues

No it did not work. I had already done that multiple times before posting this question.. 

MaryLandT
QuickBooks Team

I am getting error code 105 for 4 days now with Ascend Federal credit union. Why can I not connect? Checked with bank and they have not seen any issues

Hey there, fencecompany01,

 

Banking error 105 means that QuickBooks Online (QBO) is unable to connect your bank's website.

 

Since you're still getting the error after 72 hours, I highly suggest contacting our QBO Support Team. They can investigate what's interrupting the connection between QuickBooks and your bank.

 

Contact us through your product

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat to connect with a support expert.

Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible. Thank you for your patience as we work to keep our staff safe.

 

For now, you'll want to manually download transactions from your bank. Then, import them to QuickBooks. Let me show you how:

 

  1. In QuickBooks Online, go to the Banking menu. 
  2. Select the blue tile for the account you want to upload the transactions into.
  3. Hit the Update ▼ and then File upload.
    fileupload.PNG
  4. Click Browse and select the file you downloaded from your bank, then click Next.
    uploadtransactions1.PNG
  5. From the QuickBooks account ▼ drop-down menu, select the account you want to upload the transactions into, then click Next.
  6. Match the columns on the file with the banking fields in QuickBooks, then select Next.
    uploadtransactions3.PNG
  7. When you’re ready, select Let's go

After that, you can match, categorize, and add those entries to your register. This is to ensure you won't miss any entry from your bank statement.

 

Check out the Fix Online Banking Errors in QuickBooks Online (QBO) for troubleshooting steps and instructions.

 

Let me know how the chat goes or if there's anything else I can help you today.

 

Thank you and stay safe!

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