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Hi there, tamifranko,
I'm here to help ensure you're able to log in to your QuickBooks Online (QBO) account.
First, I'd like to know if you're getting an error upon signing in to your account. Please update this post or hit the Reply button for your response.
In the meantime, let's access your account via a private web browser. This will help isolate and fix the issue. Also, you can refer to this article: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed to learn what computer and browser you need to get the best login experience.
When that works, let's clear the browser's cache to delete the most recent accessed data stored in this window. Thus, causing you not to log in to your account.
If you're still unable to access your account, you'll want to click the I forgot my user ID or Password. This will help reset your login credentials and be able to work with QBO again. See the attached screenshots below for your visual guide.
If the same issue persists, I highly suggest contacting our QuickBooks Online Support Team. They can investigate the root cause of the login issue.
Contact us through your product
- Sign in using the trial link: QuickBooks Online Test Drive.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.
Thank you and take care always!
