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anthonypiccininn
Level 1

I cant send emails. i can i fix this

 
4 Comments 4
Rose-A
Moderator

I cant send emails. i can i fix this

Good day, anthonypiccininn.

 

There are a few possible reasons why this is happening:

 

  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • The Domain admin was blocked.
  • Account security settings from your email provider.

To better isolate the issue, as an initial step, let's make sure your QuickBooks Desktop software is in its latest release.  Once done, you can check the web mail settings in the preferences.

 

  1. At the top menu bar, click Edit.
  2. Choose Preferences
    z.PNG

     

  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit. x.PNG
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings.

For other recommended solutions, check out these articles:

 

Please let me know how it goes by leaving a comment on this thread. I'm only a post away if you need further assistance. Take care and have a good one.

anthonypiccininn
Level 1

I cant send emails. i can i fix this

Could not fix problem

anthonypiccininn
Level 1

I cant send emails. i can i fix this

That did not fix the problem I still cannot send emails from my QuickBooks

Rose-A
Moderator

I cant send emails. i can i fix this

Hi, anthonypiccininn.

 

To better isolate this issue, as an initial step, you may want to open a sample company file. This is to check whether this has something to do with your data or QuickBooks Program.

 

 

Then, let's set up your email service in QuickBooks Desktop and try to send an email again. If you're still getting the same results, I'd suggest getting in touch with our QuickBooks Desktop Support. Agents have the necessary tools to get you back up and running.

 

  1. Click Help at the top menu bar and choose QuickBooks Desktop Help.z.PNG
  2. Enter a brief description of your concern then click Contact Us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

Also, this article will help guide you more in sending emails via QuickBooks: How to fix "QuickBooks is unable to send the email since your antivirus has blocked outgoing emails"...

 

I'll be here if anything may arise while working in QuickBooks. Have a good one.

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