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QST
Level 1

I got a new phone on LG Stylo 5 plus I've installed the GoPayment app on it and everything appears to work properly except for it will not add sales tax any ideas?

 
4 Comments 4
YvetteVelarde
Moderator

I got a new phone on LG Stylo 5 plus I've installed the GoPayment app on it and everything appears to work properly except for it will not add sales tax any ideas?

@QST  Thank you for joining community.

 

To add sales tax to sales receipts in the GoPayments app, follow these instructions: 

 

  1. Open GoPayments app and tap the Menu icon in the upper left hand side.
  2. From the menu tap Settings.
  3. Under payment settings, tap Sales Tax.
  4. Switch sales tax On.
  5. Tap Tax Rate.
  6. Enter tax rate and tap OK.

This will allow sales tax to be added to your transactions.

 

Let us know if you need additional help!

QST
Level 1

I got a new phone on LG Stylo 5 plus I've installed the GoPayment app on it and everything appears to work properly except for it will not add sales tax any ideas?

THese must be old instructions. There is no Sales tax option in the settings. 

Application version: 11.6.1 -n

 

Menu 

    Payments Options

        Sales Tax

 

No option o turn off or on and will not allow to select a current tax option.  I have one phone with go payment working fine but that is because i denied the last update. both phones that got the update , adding tax is inop.

JamesDuanT
Moderator

I got a new phone on LG Stylo 5 plus I've installed the GoPayment app on it and everything appears to work properly except for it will not add sales tax any ideas?

Hello QST,

 

The steps provided by YvetteVelarde to turn on or off the sales tax might be for the latest GoPayments interface. I'd recommend reaching out to our Customer Care Team. They can provide you the steps of the GoPayment version you have.

You can use this link to get their contact information: Contact Payments Support.

 

Please let me know if you need anything else. Additional details or screenshots would be much appreciated.

QST
Level 1

I got a new phone on LG Stylo 5 plus I've installed the GoPayment app on it and everything appears to work properly except for it will not add sales tax any ideas?

I got a reply from support. GoPayment no longer automatically adds sales tax, we have to go thru the extra steps to add sales tax making the payment process even longer. The person who made the decision to do this should be fired for incompetence.

 

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