Welcome to the Community, @hairandmakeupbyn.
I'm here to help you add your customer in QuickBooks Self-Employed (QBSE).
To start, let's perform some troubleshooting steps to determine if this error is a browser-related issue. The initial step is to access your QBSE account via incognito mode. This does not store cache files that may cause odd behaviors when running web-based programs. Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, add your customer. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
If you want learn how to create a new transaction from a receipt image, you can read this article: Record or attach expense receipts in QuickBooks Self-Employed.
For additional questions about managing your QBSE transactions, leave a reply below. Ill be willing to lend a hand. Keep safe.
