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Level 1

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

 
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Moderator

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

Hi northernpacific,

 

As I've checked the report, it says that it's already been escalated to our engineers. We currently don't have the turn around time when it will be resolved. However, I'll keep you posted with the update on this thread. 

 

For now, we recommend accessing QBO using a web browser. 

 

We appreciate your patience while we're still working on this. If you need anything else, please let us know. 

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Level 1

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

I also have this issue. When intuit will resolve it? I do not want to use the a browser. I prefer the App because I can change companies from drop down menu. Please fix this issue!

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QuickBooks Team

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

Hello there, stephanivanoff.

 

Thanks for joining this thread. I'm here to provide some additional updates about the notification error you're getting. 

 

Right now, our engineers are still reviewing the data and working through the troubleshooting to determine what is causing this issue. While we can't provide you with the specific date for it, I'd suggest calling our QuickBooks Online Support Team so they can add you to our notification list and we will definitely keep you updated.

 

You can contact our support through this link: Get help with QuickBooks Online.

 

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help. 

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Level 1

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

I am having the same issue with the QB App on my Mac. It is so frustrating, especially now that the year just closed. I tried to follow the link to be notified when the issue is resolved, however, it wasn't straight forward and I couldn't figure out how to notify anyone.

 

It would be great if the team could also make everything more Mac compatible. I have to use a separate browser just to link to my online store and import data. Such a hassle!

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QuickBooks Team

IMac with the quickbooks online app. I'm getting the "502 bad gateway" for week. Tech support says a lot of apple users experiencing this. Is intuit resolving this issue?

Hi marredondo,

 

At the moment, this being worked on by our engineers. I'll give you the steps to get the number of our phone or chat support. Please contact them, so they can get your email address and add your company information to the list of affected users. That way, we can the volume of the affected users and you'll be notified when this is resolved. Please don't share it here because everyone will see it.

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select Running Business in QuickBooks and then click Apps.
  4. Scroll down and click the Get Phone Number button or Start a Message button.

We truly appreciate your patience while this is being taken care of and we acknowledged how this has caused you. In the meantime, please consider using a browser to access your account, so you can continue working with your books.

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