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Mahmoud
Level 2

intuit data protect is not working automatically after i setup the daily auto backup

Hi,

Good morning 

Could you kindly help me with the following please: 

 

Intuit data protect is not working automatically after i setup the daily auto backup.

 

With time i discovered it will work manually ONLY if i search in the Task Manager for  the running process and choose Intuit Data Protect form the running processes then I End  Task.

 

I run Quickbooks Enterprise Platinum Edition on a server with RDP access to a 30 users from different locations.

 

Thanks and best regards 

 

Mahmoud 

 

 

 

6 Comments
RenjolynC
QuickBooks Team

intuit data protect is not working automatically after i setup the daily auto backup

Hi there, Mahmoud.

 

We can do troubleshooting to fix issues from your Intuit Data Protect. Before doing so, let's make sure to update your QuickBooks to the latest release. 

 

Here are the steps:

  1. Click Help located at the top.
  2. Choose Update QuickBooks Desktop.
  3. Click the Update Now tab, and scroll down and select Data Protect.
  4. Click the Get Updates button.

Once done, let's also update your Intuit Data Protect to the latest release by following these steps:

  1. From your task bar, look for the Intuit Data Protect icon.
  2. Righ-click on the icon and select About Intuit Data Protect.
  3. Click the Update button

Then, check if it is working.

 

If you're still getting the same result, please check this article for other solutions: Troubleshoot (IDP) Problems.

 

Let us know if there's anything else you need help with QuickBooks. Thanks.

Mahmoud
Level 2

intuit data protect is not working automatically after i setup the daily auto backup

Hello 

 

 

 

 

 

Angelyn_T
QuickBooks Team

intuit data protect is not working automatically after i setup the daily auto backup

Thank you for adding a reply, @Mahmoud.

 

I appreciate you trying the steps mentioned to fix the issue. Since it doesn't work on your end, I suggest reaching out with our QuickBooks Desktop Support to check and investigate this further for you.

 

For the support's contact information and to choose the best option for you, you may check it here: Contact the QuickBooks Desktop Customer Support Team.

 

In addition, to know more about Intuit Data Protect, you can this article: Intuit Data Protect Frequently Asked Questions (FAQs) .

 

Please know that I'm always here to help you if you have any other QuickBooks concerns, feel free to add a post/comment below. Have a great day ahead!

kelleycomputing
Level 1

intuit data protect is not working automatically after i setup the daily auto backup

I've encountered this issue in a similar setting (shared QB install with several RDP users on a single server), and have discovered that this is occurring because of the Intuit Data Protect program being configured as a startup item for 'All Users' (rather than the 1 user that is running IDP backups). The IDP software will only open one instance, so when it's running under another account (other than the one configured to backup using IDP), it fails to work properly.

 

The IDP software is configured to start automatically via an 'All users' start up item that's located within the folder at C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup. However, that causes the startup item to be launched by any user. More specifically, it means that it will open under the account that logs into the server first after a startup/restart.

 

From what we've found, IDP needs to be launched by only the user that has scheduled IDP backups. This can be done by moving the Intuit Data Protect shortcut from the 'All users' start up items folder, and into the individual start up items folder (for the user that's configured to run IDP within QB) at: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup.

sportsmama
Level 1

intuit data protect is not working automatically after i setup the daily auto backup

I could not find the INTUIT DATA PROTECT icon and there was no results when I went into QB search area.

 

DivinaMercy_N
QuickBooks Team

intuit data protect is not working automatically after i setup the daily auto backup

Look no further, @sportsmama.

 

Let's perform some troubleshooting steps so you can be able to see the IDP icon. To start, you'll need to download the latest update for Intuit Data Protect. Here's how:

 

  1. Navigate to the Help menu, click Update QuickBooks.
  2. Choose the Update Now tab. Then, make sure you select Data Protect from the list, then select Get Updates.
  3. Once done, let's install the update.
  4. Tap the up arrow ^ on your desktop toolbar (it’s usually in the lower-right corner near the clock).
  5. Right-click the Intuit Data Protect icon and pick About Intuit Data Protect. The icon looks like a green padlock.
  6. Hit Update.
  7. When it’s finished, tick OK.

 

If the same thing happens, proceed to the steps in this article: Can't back up with Intuit Data Protect?

 

If the issue persists, I recommend contacting our technical support team. This way, they can further investigate the root cause of the issue and can also do a screen share to check your set up. Follow these easy steps to connect with them:

 

  1. Go to the Help icon and choose QuickBooks Desktop Help.
  2. Click Contact us and enter Cannot see the IDP icon on the question box.
  3. Hit Search and select Start a message.  qbdthelpppA.JPG

 

Here's a helpful page where you can browse articles that can guide you with your QuickBooks tasks. To get started head to our QBDT Help articles at this link. 

 

Don't hesitate to post again here if you have further questions about accessing Intuit Data Protect in QuickBooks. I'll be around to help and provide answers to achieve your goal. Have a blissful new year and take care. 

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