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Super Explorer *

intuit data protect is not working automatically after i setup the daily auto backup

Hi,

Good morning 

Could you kindly help me with the following please: 

 

Intuit data protect is not working automatically after i setup the daily auto backup.

 

With time i discovered it will work manually ONLY if i search in the Task Manager for  the running process and choose Intuit Data Protect form the running processes then I End  Task.

 

I run Quickbooks Enterprise Platinum Edition on a server with RDP access to a 30 users from different locations.

 

Thanks and best regards 

 

Mahmoud 

 

 

 

3 Comments
QuickBooks Team

Re: intuit data protect is not working automatically after i setup the daily auto backup

Hi there, Mahmoud.

 

We can do troubleshooting to fix issues from your Intuit Data Protect. Before doing so, let's make sure to update your QuickBooks to the latest release. 

 

Here are the steps:

  1. Click Help located at the top.
  2. Choose Update QuickBooks Desktop.
  3. Click the Update Now tab, and scroll down and select Data Protect.
  4. Click the Get Updates button.

Once done, let's also update your Intuit Data Protect to the latest release by following these steps:

  1. From your task bar, look for the Intuit Data Protect icon.
  2. Righ-click on the icon and select About Intuit Data Protect.
  3. Click the Update button

Then, check if it is working.

 

If you're still getting the same result, please check this article for other solutions: Troubleshoot (IDP) Problems.

 

Let us know if there's anything else you need help with QuickBooks. Thanks.

Super Explorer *

Re: intuit data protect is not working automatically after i setup the daily auto backup

Hello 

 

 

 

 

 

QuickBooks Team

Re: intuit data protect is not working automatically after i setup the daily auto backup

Thank you for adding a reply, @Mahmoud.

 

I appreciate you trying the steps mentioned to fix the issue. Since it doesn't work on your end, I suggest reaching out with our QuickBooks Desktop Support to check and investigate this further for you.

 

For the support's contact information and to choose the best option for you, you may check it here: Contact the QuickBooks Desktop Customer Support Team.

 

In addition, to know more about Intuit Data Protect, you can this article: Intuit Data Protect Frequently Asked Questions (FAQs) .

 

Please know that I'm always here to help you if you have any other QuickBooks concerns, feel free to add a post/comment below. Have a great day ahead!

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