Could you kindly help me with the following please:
Intuit data protect is not working automatically after i setup the daily auto backup.
With time i discovered it will work manually ONLY if i search in the Task Manager for the running process and choose Intuit Data Protect form the running processes then I End Task.
I run Quickbooks Enterprise Platinum Edition on a server with RDP access to a 30 users from different locations.
Thanks and best regards
Hi there, Mahmoud.
We can do troubleshooting to fix issues from your Intuit Data Protect. Before doing so, let's make sure to update your QuickBooks to the latest release.
Here are the steps:
Once done, let's also update your Intuit Data Protect to the latest release by following these steps:
Then, check if it is working.
If you're still getting the same result, please check this article for other solutions: Troubleshoot (IDP) Problems.
Let us know if there's anything else you need help with QuickBooks. Thanks.
Thanks for your reply.
I tried update and done with that. By the way, I did that several times earlier.
Also, I tried the troubleshooting article and tried Firwall and i got the attached error pic.
Kindly help me please.
Thanks for the short feedback.
Thank you for adding a reply, @Mahmoud.
I appreciate you trying the steps mentioned to fix the issue. Since it doesn't work on your end, I suggest reaching out with our QuickBooks Desktop Support to check and investigate this further for you.
For the support's contact information and to choose the best option for you, you may check it here: Contact the QuickBooks Desktop Customer Support Team.
In addition, to know more about Intuit Data Protect, you can this article: Intuit Data Protect Frequently Asked Questions (FAQs) .
Please know that I'm always here to help you if you have any other QuickBooks concerns, feel free to add a post/comment below. Have a great day ahead!