Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowIphone QB app which is updated to the latest version on an iPhone with the latest version keeps crashing.
Phone support couldn't figure it out so they gave me two phone numbers to call that are no longer in service..
In a quest to figure this out on my own l have spent many hours.. and I did the tollowing;
Offload App to clear the app's cache and data without deleting the app itself
Reinstall the app from the App Store.
Soft reset iPhone
Reboot iPhone.
Still doesn’t work.
Any suggestions?
Hey there, @anodecathode.
It's great to see you back in the Community! However, I hate to hear that you're having trouble with your QBO mobile app.
Let's try one more troubleshooting step to help resolve this problem:
If the issue persists, I recommend contacting our Customer Support Team again. You can provide them with the troubleshooting steps you have taken and then they can escalate the problem.
Please come back and let us know if this works or if you had to get in touch with them again. We want to ensure that you get this taken care of as soon as possible. Take care!
Thanks for the quick reply but switching to a different WiFi & switching to mobile only (5G) didn’t fix it.
Thanks for the quick reply but switching to a different WiFi & switching to mobile only (5G) didn’t fix it.
I spoke to your customer support and they said that it’s a bug in the iPhone app and that the work around is to just use the desktop app for now until they can get it fixed. 🤯
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here