iPhone App Crashes On Launch

Forum|Forum|10 months ago
August 19, 2025
2 replies
2 views

Iphone QB app which is updated to the latest version on an iPhone with the latest version keeps crashing.

Phone support couldn't figure it out so they gave me two phone numbers to call that are no longer in service..

In a quest to figure this out on my own l have spent many hours.. and I did the tollowing;

Offload App to clear the app's cache and data without deleting the app itself

Reinstall the app from the App Store.

Soft reset iPhone

Reboot iPhone.

Still doesn’t work.

Any suggestions?

QuickBooks Apps

Candice14

Level 8

Hey there, @anodecathode.

It's great to see you back in the Community! However, I hate to hear that you're having trouble with your QBO mobile app.

Let's try one more troubleshooting step to help resolve this problem:

Switch to a different wi-fi or mobile network (temporarily connect to a different network)

If the issue persists, I recommend contacting our Customer Support Team again. You can provide them with the troubleshooting steps you have taken and then they can escalate the problem.

Please come back and let us know if this works or if you had to get in touch with them again. We want to ensure that you get this taken care of as soon as possible. Take care!

anodecathodeAuthor

Thanks for the quick reply but switching to a different WiFi & switching to mobile only (5G) didn’t fix it.

TLG27

I am having the same issue. QB app has been down for 2 months

anodecathodeAuthor

Are you on a iPhone 13?
Mine crashes as soon as my company starts to load. The app just disappears, goes right back to my Home Screen.

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