Is anyone else having an issue connecting Small Business Bank (www.smallbusinessbank.com). I keep getting an error 101.

I'm here to help you connect your bank account, terrypierce71.

There are a few reasons why you’re getting error 101 when trying to connect your account. One can be that you don't have transactions in the past 12 months. It can also be that you're unable to accept the terms and agreements from your online banking website. 

To verify these reasons, you can visit your bank's website and see if you can log in without any errors. Also, check for messages that need your confirmation such as terms and conditions. Just acknowledge the prompt, then go back to your QuickBooks Self-Employed account to refresh your account. Try connecting your account again.

If you can log in to your bank's website without a problem, and all the prompts are acknowledged, a browser-related issue might have caused the error. To start, open your QuickBooks Online account in a private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Try connecting your bank from this window. If you can connect without the error, let's go back to your regular browser and clear its cache. Finally, restart your browser to refresh the settings. On the other hand, try using a different supported browser if the same thing happens.

Meantime, you can manually add your transaction to the system. For the detailed process and required file type and format, you can use this article: Add older transactions to QuickBooks Self-Employed.

I'm always here if you still have questions with your bank connection and or anything else, by leaving a comment below. Take care and have a good day!

@terrypierce71 

Another option, utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

Thanks for the suggestions.  Unfortunately they didn't help.  I can log into my account online just fine.  I tried the connection in several different browsers w/private windows and even a different PC but the issue persisted. My bank recently upgraded their system so I'm betting this has something to do with it.  What's strange though is that authentication seems to be going through after I enter my user name/password since I have 2FA turned on and it's prompting me for the code that's sent to me via text message.  After I enter the code is when the error is triggered in Quickbooks.  

Thanks for the suggestion.  I did download and install SlickConnect but did not find any option to connect to my bank.  It seemed to only accept standalone PDF files for import.

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@terrypierce71 wrote:

Thanks for the suggestion.  I did download and install SlickConnect but did not find any option to connect to my bank.  It seemed to only accept standalone PDF files for import.

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I’m having the same problems … I really need this working or I’ll have to switch services… I’ve contacted support both on QuickBooks and with small business bank but no one gets back to me … is there a solution yet ?

Hello, Oakcity. 

This isn't the kind of experience that I'd like you to have while using QuickBooks, and we know how much time it can take to get on hold with our support team as we have limited staff working due to the pandemic.   

I want to make sure you're able to get your account up and running. I want to check on this for you, but account related concerns are mainly handled by our live support. 

For security purposes, we do not handle account management to protect your data in this public page. We have dedicated customer service agents who can review your account in secure environment. Follow these steps to get a live support to help you:  

1. Select Assistant from the top bar.
2. Enter your questions. 

3. If you want to connect with us directly, type or say “Talk to a human.”

4. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback. Keep in mind, some options are only available at certain times. 

Please also check out our support hours to ensure that we address your concerns on time. For QuickBooks Self Employed, our customer support will be available from Monday to Friday from 6 AM to 6 PM PT. See this link for more details: Contact Hours Support. 

Let me know if you have any other questions or concerns. I'll be right here to assist you further. Have a lovely day and stay safe!