Thank you for reaching out to the Community, @lsaldivar1. I appreciate that you brought this issue to our attention. I want to ensure that this matter is addressed right away.
For general issues with QuickBooks Self-Employed (QBSE) mobile app, clearing the app's cache can be helpful in resolving them. By clearing its cache, you can remove the historical data and access QuickBooks with a clean slate.
To start with, let's refresh your data to see the latest information available on your QBSE app and resolve this unexpected behavior.
Here are the steps:
iOS
- Go to Settings, then tap General.
- Click iPhone Storage, then tap the QuickBooks Self-Employed app.
- Select Offload App.
This will free up the storage without deleting your app's documents and data.
Android
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
You can uninstall and reinstall the QBSE mobile application if the problem continues. Otherwise, you can access QBSE here and enter your credentials.
I've also added a reference to this link that explains what we can do with QuickBooks Self-Employed: QuickBooks Self-Employed Overview.
Additionally, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read articles that can guide you in completing your future tasks.
Let me know how it goes, as I want to make sure this is resolved for you. I'm always here to help. Kindly respond to this post, and I will get in touch with you.
