It keeps saying fetching data but it never completes the process

Hello, hexusjac. 

Thank you for sharing your concern with the Community regarding the issue you are experiencing with QuickBooks Self-Employed. I understand that you are encountering the "fetching data" message, and I'd be happy to assist you.
 

Based on your description, the problem you are facing may be related to a browser issue. Here are a few steps we can take to troubleshoot and resolve this: 

1. Use a different browser: It's also worth trying to access QuickBooks Self-Employed using a different browser. Sometimes, issues can be specific to a particular browser, so switching to an alternative one can help determine if the problem lies with the browser itself. (Google Chrome: Ctrl + Shift + N, Safari 11 or newer: ⌘ + Shift + N, Mozilla Firefox: Ctrl + Shift + P, Microsoft Edge: Ctrl + Shift + P)
2. Clear your browser cache: Sometimes, accumulated cache files can interfere with the proper functioning of web applications. Clearing your browser cache can help resolve this issue. To do this, go to your browser's settings or preferences, find the "Clear browsing data" or "Clear cache" option, and follow the prompts to clear the cache.
3. Disable browser extensions: Certain browser extensions or add-ons can conflict with the functionality of web applications. Temporarily disable any extensions you have installed, and then try reaccessing QuickBooks Self-Employed.
4. Check for browser updates: Ensure that your browser is up to date. Outdated browsers may have compatibility issues with web applications, including QuickBooks Self-Employed. Updating your browser to the latest version can help resolve any potential compatibility problems.

However, If none of these steps resolve the fetching data issue, I recommend contacting our customer support team. They have the tools and expertise to investigate the issue further and assist you. 

Once you've completed the QBSE process, you can begin using QuickBooks Self-Employed and navigate to this article about common topics outlined in this link.

Please let me know if there is anything else I can help you with. We are committed to ensuring you have a smooth experience with QuickBooks Self-Employed. Have a great day, and take care!