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magnatechautogla
Level 1

Just updated my card reader, now when I try and process a card it freezes then shuts out if quickbooks.

 
3 Comments 3
Catherine_B
QuickBooks Team

Just updated my card reader, now when I try and process a card it freezes then shuts out if quickbooks.

Hello there, magnatechautogla. 

 

I'd like to verify what card reader you purchased so I can walk you through the specific steps on how to fix it. A compatibility issue might have caused he card reader to freeze and shuts out your QuickBooks Online account. You can look into our card readers and learn more about its compatibility

 

I also suggest disconnecting and reconnecting the reader to refresh the software. I'm attaching these articles that will give you more details on how card readers works with QuickBooks Online:

 

Feel free to get back to me if you have other questions. Any additional is greatly appreciated. Thanks in advance and keep safe!

scan wizard for desktop computer
Level 1

Just updated my card reader, now when I try and process a card it freezes then shuts out if quickbooks.

I am having same issue with the 2019 desktop version. Eevery time I try to receive a payment via reader it shuts down quickbooks. We have EMV connected via USB cable. I have to log back in process card and it works fine until I try to process another one.

Tori B
QuickBooks Team

Just updated my card reader, now when I try and process a card it freezes then shuts out if quickbooks.

Hey there, @scan wizard for desktop computer

 

Thanks for following the thread. 

 

Let's drill this down a bit. To clarify how many users is this happening to? Have you tried any troubleshooting? Such as, rebuilding and verifying the company file, or repairing the QuickBooks program?

 

If you have tried these troubleshooting steps, I recommend contacting our technical support team. They have the tools available to securely remote into your computer to investigate this issue and find the source of the strange behavior. I've included the steps below to contact support.

 

1. Open QuickBooks. 

2. From the Help menu, choose QuickBooks Desktop Help

 

 

3. Enter Contact Us in the search box. Then, click on Contact Us at the bottom. 

 

 

4. Select a way to contact us (Chat, Callback, Etc.). 

 

 

I'll be sure to keep an eye out for your response. Let me know if you have further questions or concerns. Feel free to reach out to the Community at any time. Take care! 

 

 

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