I have been using QBs 2008, I use it in a very basic way for a ledger, general entries etc. My accountant ask that I upgrade so the only choice was QBO. So I started to try to transfer my data, I hit a few buttons in 2008, one of them was upgrade. This opens up a browser window within 2008. After some research, I had found I had to get 2011 QBs and go to 2014, 2017 etc to eventually get my info to QBO.
So I tried to reopen up my desktop 2008 and was unable. I got errors about server is busy, script errors and something about file exists. I got in touch with tech support for desktop and they are clueless.
This is a know issue in the community that I have found online but there's no resolution. I think there's an issue now with internet explorer, microsoft edge and my 2008 desktop. I tried getting in touch with Quickbooks repair pro but they were again clueless. I have Windows Pro 11.
I have spent over 10 hours researching this, calling QBs with no resolution.
All that QBs reps want to do is upgrade and sell me other products.
Any assistance would be greatly appreciated for anybody encountering this and how they fixed it.
I have attached screenshot of the one error.
Before anything else, go make a copy the folder with your Company File and, if different, the folder with your backup files.
I'm assuming they've had you try the obvious and reboot your computer. I for some reason you haven't done this, then do it and see if you can open your QB2008. Or, if you get a different screen that says it can't open the file, you should be able to recover one of your backups.
Next option would be to try to reinstall your QB2008 and then try and open the original file and if that doesn't work to recover from a backup.
Once you're back up and running, you might see if you can find a 2020 or 2021 version of QBDTs. That might not be easy, but you may find one someplace. You will still need to go through interim QB versions, but hopefully Support can at least help you download the versions in between you need. They used to have links to all the various versions, so I hope they still offer that help.
The way you're using QBs, it sounds like you really don't need QB Online.
Yep had rebooted. I agree I don't think I need online but couldn't find anything for desktop. A tech did give me links for all previous versions. I am unable to locate my disk from 2008 but that's the way I was thinking. Simple things like this sometimes are the hardest. Thanks for the response.
I am not sure you can install and run QBD 2008 on Win 10 natively. You can try to install the trial license for QBD 2011, 2015 and 2019 to upgrade your file. Then you can still purchase the one time license for QBD 2021 to lower your expense.
Let's get rid of the server busy error so you can get back to working order, @jasonp3.
QuickBooks will prompt you with this error when there are too many programs running in the background. Let's perform some troubleshooting steps to get this fixed.
Firstly, let's close other programs running in the background to let QuickBooks run smoothly. Then, close QuickBooks and reopen. If you get the same result, you'll want to look for any windows update or if it needs to be installed.
If the issue persists, let's run Quick Fix my Program. This will shut down any open background processes QuickBooks may be using. Here's how:
You can also read this article for other troubleshooting steps: Fix Error: Server Busy. This action cannot be completed because the other program is busy.
As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.
Should you need any assistance getting your company file up and running, I'm available here to help any time, @jasonp3.
That's been all done before and no resolution. That's what I am saying, this stuff doesn't help!!!
Calling is pointless, I was on a call for 2 hours with no resolution. Only suggestion was to upload data to 2011, 2014 etc. But again the server busy is the issue. Nothing is running. Does quickbooks have a service where a tech can share screen and check things out for me?
It is possible your file is damaged. Chat Support and ask Data Service to help. Otherwise, you can purchase a 3rd party service to upgrade your file to QBD 2021 and purchase the one time license.