Welcome to the Community, snowtrails. I appreciate your screenshot and detailed information.
Since you've already purchased a copy of QuickBooks Desktop Pro 2022, but don't have a way to download it, I'd recommend getting in touch with our Customer Care team. They'll be able to pull the account up in a secure environment, conduct further research, and go over what options are available.
They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/6da61ba3-d8cf-4400-8534-a47978822315.default.png)
- Click Contact Us.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/b8dd7e96-e34e-449d-a13a-8dc646073405.default.png)
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/bf401589-6436-4eb2-884d-f2ee63981921.default.png)
- Hit Continue.
![](https://lithium-response-prod.s3.us-west-2.amazonaws.com/intuit.response.lithium.com/RESPONSEIMAGE/65b6819b-6003-4d43-8a60-5f13966a1627.default.png)
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
If you're unable to open QuickBooks at the moment, you can also get in touch with them through our website.
If there's any additional questions, I'm just a post away. Have a wonderful day!