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Level 1

PDF attachments are not sent

The PDF files attached to the PO we send to companies are not transmitted to the other party. We started to experience this problem after the Quick books was updated. Companies are giving feedback that the attached files do not reach them. Since the shipping labels we send in the attachment are not forwarded to the vendor, the shipping process is interrupted. Can you help us with this issue?

4 Comments 4

PDF attachments are not sent

It's great to see you here in the Community space, @bgonline0655. I appreciate you informing us about the PDF files attached to the PO that haven't been transmitted to the other companies. I'll share some troubleshooting steps so the attachment will be forwarded to your vendors.


Since the problems occur after the update, I'd suggest performing the Rebuild Data Tool. The Rebuild process removes empty and/or damaged information from the file.


Before QuickBooks Desktop will Rebuild Data it requires a backup of the company file. This security measure ensures there is a secure copy of your file before any changes are made to it.


To rebuild data, follow the steps below:


  1. From the QuickBooks Utilities menu, choose Rebuild Data.
  2. Select OK if you receive a prompt to back up your company file.
  3. Note: Your computer may display the message "QuickBooks is not responding". However, as long as you can see your mouse cursor move, Rebuild is still ongoing. Wait for it to complete.
  4. Select OK when you get the message Rebuild has completed and proceed with the next step


For more details, see this article: Resolve Potential Data Issues in QuickBooks Desktop. For other ways to help fix problems and errors, you may open this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.


Then, you can try to send the PDF attachment again. You may also review the PDF attachment you've added to your purchase order and ensure that all the details are properly added to the vendor's information. For more details about creating a purchase order and attaching documents, see these articles below:



Additionally, I'll be sharing the Accounts Payable workflows that you can use when creating transactions in QuickBooks Desktop: Accounts Payable workflows in QuickBooks Desktop.


Don't hesitate to click the Reply button below if you still have concerns about attaching PDFs in QBDT. I'm always here to further assist you. Have a great day.

Level 1

PDF attachments are not sent

Thanks for your answere. We do not have this problem on desktop but usually when using the web link quickbooks via chrome. Do you have any solution on this?

QuickBooks Team

PDF attachments are not sent

Hi @bgonline0655, I appreciate your follow-up with this PDF attachment concern. 


To confirm, are you currently using the QuickBooks Online (QBO) version? If that's the case, I want to inform you that we are actively investigating an issue regarding attachments not being sent in QBO. To be specific, here's the investigation number (INV-93532).


Our dedicated product engineering team is working diligently to identify a permanent solution as quickly as possible. To ensure you stay informed about the progress of the investigation and the resolution, I highly recommend reaching out to our QuickBooks Support team. They will add you to the list of affected users and provide you with updates. 


Here's how you can reach out to them:

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.


Please know that they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.


I've added this article for future use in case you receive a specific error related to attachments in your sales when sending it and learn how to fix it: Fix the Delivery Server Down error in QuickBooks Online

Let me know in the comments below if you have further questions or concerns. I'll be more than happy to assist.

Level 1

PDF attachments are not sent

We have also been experiencing this problem, and have been added to the investigation.  But you should also know that when a PO is copied, the attachments don't come with it.  That's a recent problem, as well.

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