QB Desktop 2022 subs model: same license number but different product number?

I'm here to help you locate the expiration date of your QuickBooks Desktop subscription and fix the product number issue, Steve.

We can use and log in to your Customer Account Management Portal (CAMPs) account to see your product orders, transactions, and charges in your QuickBooks Desktop subscription.

Here's how:

1. Go to camps.intuit.com.
2. Sign in with your Intuit Account info.
3. If you see multiple products, select QuickBooks Desktop to go to CAMPs.
4. Select View your transaction history.
5. From the Time Period drop-down menu, set a date range of transactions.
6. Find the order you need, then select the order number to see order details.

To give you a more detailed overview of what you can do in CAMPs, please see this article: Change, manage, or update your Intuit account with CAMPs.

To fix the issue with your product numbers, I recommend uninstalling and reinstalling the program. Then, make sure to input the correct license and product code. After that, activate QuickBooks.

In case the issue persists, I suggest contacting our QuickBooks Support Team. They're equipped with tools to check and determine what's causing the problem. They can also investigate why one user sees their license shows expired while the others don't.

Additionally, I've added an article to help you learn more about the features available and tasks you can perform when you're in multi-user mode: Single-user mode vs. multi-user mode.

Please feel free to post here again if you have additional questions about the multi-user network. I'm here to ensure that you always achieve your desired outcomes with bookkeeping. Take care and stay safe! 

Charlene, thanks for your verbose reply!

Unfortunately, none of that answered my questions.  I'll try to be more verbose:

1) The PRODUCT NUMBER on the CAMPS site does NOT match the PRODUCT NUMBER on the registered, paid for product but the LICENSE NUMBER does.  I KNOW this is the license I installed on given machine.

2) None of the licenses on the given account are anywhere near expiration (the closest is still 6 months out, the other 9). Why is my user seeing license expiration messages?  I *HAVE* sync'd the licenses from the app.

3) None of your reply answered my question of WHERE IN THE APP I can view the LICENSE EXPIRATION DATE, since the F2 does not include that information.

4) Why are the PRODUCT NUMBERS different between the CAMPS site and the INSTALLED PRODUCT when the LICENSE NUMBERS are identical?

Thanks.

@SteveInReno2 

Why are the PRODUCT NUMBERS different between the CAMPS site and the INSTALLED PRODUCT when the LICENSE NUMBERS are identical?

There may be a glitch in their CAMPS server. Consider reinstalling QB on the problematic machine with the product code in CAMPS.

Thanks for responding.  I'll go ahead and uninstall then download and re-install with the key in CAMPS.

Hoping the uninstall CORRECTLY recovers the license.  Any bets on this working?

Steve

Quick question: the CAMPS download link says it's for QB 2024 Pro, not QB2022 Pro.  I'm assuming I can NOT use this installer package without paying - again - for the 2024 version, correct?

What is the licensing status? If you see Active in green, you can use the license. Starting in QB Desktop 2022, Intuit only offers subscription licensing. If you haven't paid any renewal fees in the last 2 years, then someone has already paid them.

I'll answer your other query about the CAMPs download link and help you get the correct desktop version, Steve.

I agree with 4Gal that Intuit offers subscription licensing starting from QuickBooks Desktop 2022. Yes, you can't use the installer package for Desktop 2024 because you'll need to purchase it.

Since you want to stick with the QBDT 2022 Pro, you could download it using the QuickBooks Downloads & Updates page instead. Select the Country, Product, and Version to have the desired one.

After installing, use the product or license number shown in the CAMPs to activate your account. This way, you don't have to pay extra and continue utilizing the program you already have in managing your business.

Moreover, check out this article if you wish to manage your account: Change, manage, or update your Intuit account with CAMPs. This link will also guide you in reviewing charges, updating your payment method, changing a credit card, and updating billing information and email addresses using the website.

With this, you're guided on where to get the desktop version you want and proceed with your tasks within the program. If you require additional support managing your QuickBooks Desktop account, you can add them in the comment. We'll always be available to assist you.

Thanks to everyone helping out in this thread!

I uninstalled the already-licensed (ACTIVE status in CAMPS), and reinstalled the software (QB Desktop Pro 2022) on the same machine with a previously functioning license (which started saying the license was expired when it wasn't).  When I tried licensing the NEW install with the LICENSE NUMBER and PRODUCT CODE that was previously assigned to this box, the software said the LICENSE info was invalid. So I guess my 3-user license is now a two-user license and the uninstalled one is gone forever (as expected from my previous post here).

I then had to use another 3-user license of same version of the software from CAMPS; that registration worked fine.

HOWEVER, QB Pro 2022 CHANGED THE PRODUCT CODE from the one I entered AND WAS ACCEPTED when initially licensing the new installation.  That's right, I used an available license identified in CAMPS and the SOFTWARE INSTALLATION changed/converted the PRODUCT CODE to a completely different one.

Over the years I've lost several license keys because of non-sense like this.  I honestly wish someone with an ear in Intuit would recommend they fix this licensing mechanism in their product.  This has been an issue dating back over 10 years with various Quickbooks that I've been supporting last couple jobs.

Thanks again to everyone participating in this thread.

Thanks for getting back with the Community, SteveInReno2. I appreciate your detailed information.
 

Since QuickBooks is saying your license number is invalid, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have an awesome Friday!