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kentonphoto2022
Level 1

QB for Mac desktop 2022 install troubleshooting

Recently purchased QB for Mac Desktop 2022 and the install was successful. However, every time I open the Application, it crashes after upgrading my 2019 company data and attempting to login to intuit (no idea what the exact link is). This happens repeatedly.

 

Fortunately I am able to open up QB for Mac Desktop 2019 and continue with business.

 

Pertinent hardware and OS:

Macbook Pro 2015

Monterey VS 12.1

(note I upgraded from Mojave 10.14.6 prior to installing QB 2022)

 

Any suggestions?

3 Comments 3
Jen_D
Moderator

QB for Mac desktop 2022 install troubleshooting

Thanks for posting here, @kentonphoto2022.

 

I'm here to  help resolve the creashing behavior of your QuickBooks Desktop for Mac.

 

Our developers release periodic updated for QuickBooks Desktop for Mac and other programs to improve program processes. You can uninstall and reinstall the program to fix it. Before you do that, ensure the software is updated to its latest release.

 

Follow these steps to uninstall a QuickBooks Mac software:

  1. Close the program and go to the Finder menu.
  2. Choose Go Applications.
  3. Drag the QuickBooks icon to Trash.
  4. Reinstall the latest version.

To reinstall the program, follow the steps below:

 

  1. Click this link QuickBooks Product Updates.
  2. Choose your QuickBooks Desktop version.
  3. Press Download to run the installer file to your computer.
  4. Double-click the downloaded .dmg file.
  5. Drag the QuickBooks Desktop icon to the Applications folder to install. Then, restore your company file in QuickBooks.

 

To check the update, press Cmd+1 when you open the program.

 

If the issue persists, proceed to clean install the software. This clears any installation files from the re-installation process. Refer to this article for the complete set of instructions and steps: Reinstall QuickBooks for Mac using clean install.

 

If all else fail, or you need help with the troubleshooting, contact our support. Click this link to initiate a live session with a representative, and request for a viewing session: QuickBooks Desktop for Mac chat

 

Let me know how it goes. I want to keep track of this installation topic and make sure it gets taken care of. I'm also here if you ever need further help with any other things in QuickBooks. Have a good one!

kentonphoto2022
Level 1

QB for Mac desktop 2022 install troubleshooting

After following your instructions, QB for Mac 2022 repeatedly crashes still. The crash occurs when it requires me to login to intuit, after having login to the app successfully and upgrading the old company file to 2022 version.

 

Any suggestions?

 

Candice C
QuickBooks Team

QB for Mac desktop 2022 install troubleshooting

Good afternoon, @kentonphoto2022

 

Thanks for reaching back out to the Community. Allow me to point you in the right direction to get this resolved. 

 

Since the steps above didn't work for you, I suggest contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some additional instructions on their end. 

 

Contact QuickBooks Desktop for Mac

 

Keep us updated on how it goes. I want to ensure that you're able to get back to running your business. Have a wonderful day! 

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