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Recently purchased QB for Mac Desktop 2022 and the install was successful. However, every time I open the Application, it crashes after upgrading my 2019 company data and attempting to login to intuit (no idea what the exact link is). This happens repeatedly.
Fortunately I am able to open up QB for Mac Desktop 2019 and continue with business.
Pertinent hardware and OS:
Macbook Pro 2015
Monterey VS 12.1
(note I upgraded from Mojave 10.14.6 prior to installing QB 2022)
Any suggestions?
Thanks for posting here, @kentonphoto2022.
I'm here to help resolve the creashing behavior of your QuickBooks Desktop for Mac.
Our developers release periodic updated for QuickBooks Desktop for Mac and other programs to improve program processes. You can uninstall and reinstall the program to fix it. Before you do that, ensure the software is updated to its latest release.
Follow these steps to uninstall a QuickBooks Mac software:
To reinstall the program, follow the steps below:
To check the update, press Cmd+1 when you open the program.
If the issue persists, proceed to clean install the software. This clears any installation files from the re-installation process. Refer to this article for the complete set of instructions and steps: Reinstall QuickBooks for Mac using clean install.
If all else fail, or you need help with the troubleshooting, contact our support. Click this link to initiate a live session with a representative, and request for a viewing session: QuickBooks Desktop for Mac chat
Let me know how it goes. I want to keep track of this installation topic and make sure it gets taken care of. I'm also here if you ever need further help with any other things in QuickBooks. Have a good one!
After following your instructions, QB for Mac 2022 repeatedly crashes still. The crash occurs when it requires me to login to intuit, after having login to the app successfully and upgrading the old company file to 2022 version.
Any suggestions?
Good afternoon, @kentonphoto2022.
Thanks for reaching back out to the Community. Allow me to point you in the right direction to get this resolved.
Since the steps above didn't work for you, I suggest contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some additional instructions on their end.
Contact QuickBooks Desktop for Mac
Keep us updated on how it goes. I want to ensure that you're able to get back to running your business. Have a wonderful day!
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