Hello there, @DiyGuy.
I'll ensure to help you fix the issue so you can email the invoice successfully in QuickBooks Desktop (QBDT).
Since the process of running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub doesn't fix the issue, let me share additional solutions for this concern. You'll want to restart your computer, and if the issue still occurs, you can reset your temp folder permissions. I'll guide you through the steps below.
Reset your temp folder permissions:
- Press the Windows key + R to open the RUN command.
- Type %TEMP% and press Enter.
- Right-click an empty area of the temp folder and select Properties.
- Select Security.
- Make sure all user names and groups in Security have Full Control.
- Once the permissions have been set to Full Control, save it as a PDF again in QuickBooks.
Then, test if you can print to your XPS Document Writer (only for Save as PDF and Email issues) since QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF.
Here's how:
- Open Notepad.
- Type Test. Select File and then Print.
- Select the XPS Document Writer, and then Print.
- Type a filename and save it to your desktop.
- Go to your desktop and view the XPS document you printed from Notepad.
If you can't print to your XPS printer (or actual printer) outside of QuickBooks, you'll need to contact your IT professional or Microsoft for help.
Check out this article for future reference: Fix PDF and Print problems with QuickBooks Desktop. It also includes more solutions to help fix the issue.
For additional steps to follow if the issue continues, you'll want to Turn off Windows features in the control panel. See the steps below:
- Click the Start button.
- Select Control Panel and click Programs.
- Search and open the Turn Windows feature on or off in the Windows search bar.
- Put a checkmark on the Microsoft XPS document writer.
Additionally, you may want to explore this article to learn how to change the format of the PDF: Save QuickBooks Desktop PDF in legal size, landscape, or portrait orientation.
I'll be around if you have follow-up questions. I'm always here to guide you.
