Hello there, Zuppa.
I know how important it is for you to access QuickBooks Online (QBO) app using your iPhone. You can open the company and accomplish any accounting tasks anywhere without logging in to your computer.
The issue you’re experiencing is already reported to our engineers. They’re working hard to get you back up and running.
We recommend all affected users contact our QBO Care Team to sign up to the notification list. Adding your company ensures you’ll get email updates about the investigation.
To reach them:
- Log in to QBO using a browser and navigate to the Help icon at the top to open the QB Assistant window.
- Choose the Assistant tab and enter a brief description about your concern in the Type something field, like Loading your data... Hang tight. This might take a few minutes while using my iPhone.
- Click the Get help from a human link and follow the on-screen steps to complete the process.
- In How would you like to connect with us? section, pick Chat to start a conversation, and Callback to speak with an agent.
- Provide this number to speed up the process: INV-68731.
While waiting for the permanent solution, login into QBO using a browser. This is to ensure you can keep track of your business transactions.
I’m adding some resources below to learn more about how the app works. You’ll also know the system requirements for Android, iPhone, and iPad devices.
I appreciate your patience while we’re working through this. Please know that I am always ready to assist further if you still need help with logging in to your QuickBooks. Have a good one.
