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DocMush
Level 1

QuickBooks Doesn't Recognize My Intuit Account

When I enter my Intuit account info while activating QuickBooks desktop, it doesn't see any customer accounts in my Intuit profile.  (They are there for other Intuit products when I log in to my account separately.)

To proceed, I must "create a new account," but in the form that follows, it won't let me fill in the e-mail field.  That's a required field, so it rejects the new account form.

Any ideas on workarounds so I can start using QB?

Solved
Best answer February 22, 2021

Best Answers
GlinetteC
Moderator

QuickBooks Doesn't Recognize My Intuit Account

Good day, DocMush.

 

The login account must be associated with the license number in QuickBooks Desktop. It could be that the license is from another account. Also, it would be best to give us a call so you can log in to your account. One of our specialists can pull up your account and further assist you right away with this.

 

Here's how to contact us:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.

Keep me posted if there's anything else I can do to help.

View solution in original post

4 Comments 4
GlinetteC
Moderator

QuickBooks Doesn't Recognize My Intuit Account

Good day, DocMush.

 

The login account must be associated with the license number in QuickBooks Desktop. It could be that the license is from another account. Also, it would be best to give us a call so you can log in to your account. One of our specialists can pull up your account and further assist you right away with this.

 

Here's how to contact us:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.

Keep me posted if there's anything else I can do to help.

View solution in original post

DocMush
Level 1

QuickBooks Doesn't Recognize My Intuit Account

Yes; thank you, Glinette!  This put me on the solutions path.

 

There were problems with the chat function; I never received a response that way.  But the phone function went through quite quickly, and the support rep (Charlene) solved the problem in just a few minutes.  Five stars on that front!

Brittany1987
Level 3

QuickBooks Doesn't Recognize My Intuit Account

Our Quickbooks Desktop shows all of the accurate info, users, and current primary admin.

 

When I log into my  account, it shows the old users and primary contact. If I try to fix it, it says I need to ask  him for access? This man doesn't even have an account and again my QB desktop shows me as the primary account. Customer service is useless and wasted 2 days of my week just this week alone.

 

Beyond Furious with this intuit account requirement. "CAMPS" ... horrible.

RenjolynC
QuickBooks Team

QuickBooks Doesn't Recognize My Intuit Account

Hello, Brittany1987,

 

We do appreciate you coming here for support.

 

If you are the current master admin, let's make sure to enter your login credentials in the CAMPS page. Then, choose the right product. Here's a sample screenshot for a visual reference:

 

 

I also have this article that includes the step by step process: Change or update the Primary Contact on your QuickBooks Account.

 

Aside from the steps above, an agent might reach out to you either a callback or email regarding your previous interaction. But, If you prefer to call or chat, I've laid out the steps below to get in touch with our Customer Care Team. They have the necessary tools to review your account and investigate why your login shows the previous primary contact.

 

Here's how:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You're always welcome to chime in on this thread if there's anything else you need. My colleagues and I are here to help. Stay safe!

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