Quickbooks Online desktop app starts up never loads on Windows 11

Malryn · ‎February 12, 2026

My QBO app for my Surface Pro 11 running Windows 11 is no longer loading. I uninstalled the app and reinstalled it and it is still doing the same thing. When trying to open it, it will give the loading screen, move along, but then never actually open. I have to open the Task Manager and close it out. I can still access QBO via the web browser, but I much prefer the app.

I don't know if this is a new error that anyone else is experiencing, but it's been two days now and no change.

Any suggestions besides the turn it off and on again that I already have done?

Thank you.

Jayson_E · ‎February 12, 2026

Hello, Malryn.

Thank you for sharing the details of your concern. We appreciate the steps you've taken so far to resolve the issue with logging in to your QuickBooks Online Desktop app.

Since the issue persists even after uninstalling and reinstalling the app, we recommend contacting our Live Support team via a web browser. They have the necessary tools to investigate the root cause of the issue and offer specialized assistance to resolve it effectively.

Here's how:

Navigate to the (?) Help menu.
Go to the Search tab, click on Contact Us, and provide a brief description of your concern.
Click Contact Us again.
Select I still need an expert.
Choose your preferred method of contacting an expert.

To ensure timely assistance, please check their available support hours.

Please don't hesitate to add a Reply below if you have further questions. We're always here to lend a hand whenever you need it.

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Quickbooks Online desktop app starts up never loads on Windows 11

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