quickbooks pos

Good morning, @drew1.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

Typically when QuickBooks POS workstations aren't connecting to the server, the most likely culprits are network connectivity issues, firewall restrictions, incorrect server settings (like not being in multi-user mode), or problems with the QuickBooks POS database service on the server machine.

Since you've stated your network is working you'll need to check that the server is in multi-user mode, verify firewall rules, and restart the QuickBooks POS database service on the server to troubleshoot the issue.

When a firewall blocks connectivity within the server and client workstations, Point of Sale automatically configures the firewall for you. However, there are times when manual configuration is required. I suggest performing the steps below to make sure your software or account stays accurate.

Here's how:

1. From your keyboard, press Windows+R to open the run command.
2. Type in control. Then, click OK to open the Control Panel.
3. Set the "view by" to Small Icons and select Windows Firewall.
4. Choose Advanced Settings and select Inbound.
5. Click New Rule. Then, select Port and click Next.
6. Enter the port numbers and click Next (See Point of Sale Firewall Ports section of the help article below)
7. Select Allow Connection. Then, choose Next.
8. Name your firewall rule (e.g. POS) and click Finish
9. Follow steps 5-9 to create a new Outbound Rule.

For a list of port numbers and more information about firewall and security, check out Set up firewall and security settings for QuickBooks. 

Please let me know if you have any additional questions or concerns. I'm always around to lend a hand. Have a good one! 

Thank you for the reply!

it’s in multi user mode and we did much of the troubleshooting you recommended thank you.

i don’t think it’s a server issue bc 2 of the 5 workstations connected to it are working fine.

running on the server

running on 2 workststions

will not connect on 2 other workstations (which are right next to the one that works!)

the variable seems to be that I replaced one of these workstations yesterday. That’s when the problems began but I did wipe and re-download the software to that station.

if you have any other ideas please let me know, thanks again!

Thanks for following up with the Community, drew1.

If you've already completed each of your troubleshooting steps covered in Tori B's post, but are still unable to connect on some workstations, I'd recommend getting in touch with our Customer Care team.

They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Friday!

This is quickbooks point of sale, not enterprise.

Support will not offer any help for quickbooks point of sale.

Tori it started working again after we restarted the server (something we already tried...) So not sure what happened there but it is working at one of our locations now.

However this morning the same issue started happening at 2 of our 4 workstations at another location.

We restarted the server there and it did not fix the issue.

Obviously this is the worst time of the year for this to be happening, any ideas would be much appreciated!

I genuinely appreciate your efforts and understand that dealing with ongoing challenges can be disheartening, especially after you attempt to resolve them, @drew1. It is concerning to learn that while the server restart addressed one issue, similar problems continue in other areas. I will share some information and recommendations to help you fix these problems so you can get back to work without any more delays.
 

After replacing your workstation, one possible cause of the connectivity problems could be related to the firewall settings. Specifically, it seems that the rules for the Point of Sale (POS) applications may not be correctly configured to allow traffic through the firewall.
 

To troubleshoot this issue, I recommend temporarily disabling the firewall on the server. This will help determine if the firewall is the source of the problem.
 

If turning off the firewall solves the connection problems, it's important to reach out to an IT expert. They can help you turn on the necessary Network Sharing settings for the Private Network and fix any other connection issues arising from switching to new workstations.
 

I'll keep this thread open just for you, so feel free to tag me anytime you have follow-up questions or need clarification about the POS system. I'm here to support you, and our main goal is to ensure that you can run your business smoothly and without any hassles.

Thank you but its not the firewall