Can't connect to Chase. Error 590. Can't get anyone at Qbooks to tell me when this will be fixed. How can customers be treated so poorly?

Hi @mhurwitz,

For now, please consider updating your bank connection by clicking on the Update button.

If you haven't yet, I recommend contacting our Customer Care Team and provide this investigation ID: INV-21930. This way, you'll be added to the list of affected users and be notified through your email once an update is up on 1/28/2019 5:00 PM PST.

Thank you for your patience as we work for a fix.

I am having the same issues and can not seem to get any answers for my bank account not connecting.  I am having to connect everyday to the each one of my accounts and I have 10 accounts that I have to fix connections to each day.  The credit card transactions will not ever connect, only the checking.  

Hello there, @cchaves13.

I'd be glad to join the thread and help share additional information about the Error 590 when connecting Chase bank/credit card account to QuickBooks Online (QBO).

I've checked and verified that we've received a new investigation reported by other users experiencing the same error when connecting Chase account to QBO. As of now, our banking team is currently working and investigating for an immediate resolution.

To receive resolution updates and be added to the list of affected users, I recommend contacting our QuickBooks Online Support Team. For the support's contact information, you may check it here: Contact the QuickBooks Online Customer Support team.

On the other hand, you may visit our QuickBooks blog to stay updated with the QuickBooks current news and updates.

Also, for your future reference about bank feeds direct connect, you may check this article: Bank Feeds Direct Connect FAQ.

Please stay in touch if you have any other QuickBooks or banking questions, I'll be always here to help you. Have a great day ahead!

I'm having the same issue with citi- any solutions?

Thanks for joining us in this thread, worstjoke.

The error 590 typically occurs if your Financial Institution updated their bank's website. You're able to fix this by updating the login information in QuickBooks Online (QBO).

Here's how:

1. Go to Banking from the left menu.
2. Click on the Update button. QBO tries to connect to your bank to manually update your account.
3. Choose the pencil icon next to the bank name and select Edit sign-in info.
4. Enter your user ID and password.
5. Once you're done, click on Save and connect.

If the error persists, I suggest reaching out to our QuickBooks Support Team. Just follow the steps provided by my colleagues to get in touch with them. They have additional tools that will help investigate this further.

In the meantime, you can bring transaction into QBO if your bank supports certain types of file downloads (QFX, QBO, CSV,and OFX). For detailed steps and guidelines, you can check out this article: Upload more than 90 days of bank data.

That should do it. Please let me know how it goes. I'll be here if you have more questions.

There is no place to manually re-enter the info the only option would be to disconnect and reconnect and I'm worried is lose all that history

Hello worstjoke,

Like what JaneD said, you can update your bank's sign in information within QuickBooks Online. You can follow steps 3-5 on the earlier reply.

Meanwhile, disconnecting and reconnecting your bank is a good option, too. This will create a new connection between your bank and QuickBooks Online.

Before you disconnect your bank, make sure to add or match the existing downloaded banking transactions. Once done, they'll remain in your register even if you disconnect your bank.

You can always get back to us if you have any clarifications about Online Banking. Have a great day!

I'm still having the same issue and its 9/11/19?

This needs to be fixed

It still doesn't work.  Cant connect to chase Error 590

Hi, @ShalaPMC.

Allow me to share some information about the error message you're getting.

This error has already been raised to our banking team to understand why this unexpected behavior is happening. As of now, they're still currently working for a resolution of the issue.

To stay updated with the latest updates and to be added to the list of affected users in this investigation INV-33808, I highly suggest getting in touch with our Support Team. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

I'm also adding this article in case you have any other QuickBooks concerns in the future: Help articles for QuickBooks Online.

Stay posted if you have any other QuickBooks or banking questions. I'm always available to help.

I MIGHT have found a fix for this issue.  I have been plagued by this error for months.  

Here's what worked for me:

1.  On the Banking page, click on the box of the account that is not connecting

2.  Click on the pencil icon

3.  Click "Edit Account Info"

4.  Check the box that says "Disconnect this account on save" 

Note:  ***WARNING***  I do not know if you will lose your history of "reviewed" transactions if you disconnect.  In my case, I had not reviewed or matched transactions for several months, so it did not matter to me

5.  Click "Save and Close"

6. On the left menu, click "Accounting > Chart of Accounts"

7. Find the account you want to reconnect, on the right side, next to "view register", click on the little drop-down arrow.  Click "reconnect bank"

8. Follow the prompts to sign in to your account

9. Select the name of the bank account, and then there will be an empty box next to it with drop down

10.  From the drop down, select the quickbooks account to re-connect

11.  Select the date from which to download transactions

12. It should work for a minute or two connecting & downloading

13.  Presto!  hopefully your account will be reconnected

Thanks for looping in, isladesign.

I'd like to provide some updates and information regarding banking error 590.

It's good to know that you've found a workaround to connect your account with QuickBooks Online. The information you posted will definitely help other customers who may have the same issue.

Disconnecting the bank account is helpful if QuickBooks Online won't reconnect even after clicking Update several times. However, disconnecting the account will remove all the transaction on your reviewed tab. I'd suggest adding those transactions in QuickBooks before disconnecting your Chase account.

For now, the most recent update that I have is that our online banking team is working with Chase to determine why you're not getting this error.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our QuickBooks Online Support As soon as an update is received, I will be happy to update this thread and let every know so that you can get back to business.

1. Sign in to your QuickBooks Online Company.
2. Click (?) Help at the upper right corner.
3. Select Contact US on the pop-up.
4. Enter a brief description of your concern then hit Continue.
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

You might want to read these articles to learn more about online banking:

• Manually upload transactions into QuickBooks Online.
• Assign, categorize, edit, and add your downloaded banking transactions.
• Download, match and categorize your bank transactions in QuickBooks Online.
  
  

I've got your back if you need more help with connecting your account in QuickBooks. Have a good one.

How many people had sign off on this before you were allowed to post it? (Asking for a friend who banks with Chase)

Hi there, El Che.

Can you please provide additional information of what are you referring to? so that I can assist you further and resolve your issue. I'll be glad to help you.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Please help

Hi there, Capitallink1536.

Thanks for following up on this thread.

Just to make sure I'm on the same page, are you having trouble connecting to your Chase bank account in QuickBooks Online? If you don't mind, please send me a few more details about the issue you've ran into and I'd be glad to help.

I'll keep an eye out for your reply.

Since upgrading to Quickbooks for mac desktop 2020, i can not download transactions form chase.com

Thanks for bringing this concern to me, @skipwith.

I’m here to help and ensure you’ll be able to download your transactions from your Chase bank to your QuickBooks Desktop (QBDT) for Mac successfully.

I got some steps that we can perform to isolate this issue. Before we start, let’s back up your company file to secure your data. Then, make sure your QBDT for Mac software is updated to improve the program functionality and fix uncommon issues.

Once done, let’s create a sample company file and download your bank transactions from there. This way, we can check if this issue originates in your bank’s server. Here’s how:

1. Select New Company from the File drop-down list.
2. Enter a name for the test file and click Save.
3. In the Create New Company wizard, fill out the required fields and then select Finish.
4. Add the account that was experiencing issues to the Chart of Accounts.
5. Set up Online Banking for that account.
6. Choose Download transactions.

If you’re able to connect and download your bank transactions from the new company file, I recommend running the Verify Rebuild utility tool. This tool scans your software for data issues and fixes them instantly.

If the issue persists, I suggest contacting the Chase bank support team. That way, we can verify if there are any changes or on going maintenance on their end. It could be the reason we’re unable to download your bank transactions.

You can also refer to this article for more details and troubleshooting steps about banking issues in QBDT for Mac: Fix online banking issues in QuickBooks Desktop for Mac. Furthermore, in case you need to learn some tips in managing your software effectively, you can check out our QBDT MAC 2020 user guide for reference.

I’ll be around if you have other questions managing your bank transactions in QuickBooks. Keeping you in working order is my top priority. Take care and keep safe.