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I ALREADY HAVE A USER ID
Level 2

Can't restore accountant's copy in QB pro plus 2022 desktop

It was no act- they simply weren't listening and didn't care.....

Fiat Lux - ASIA
Level 15

Can't restore accountant's copy in QB pro plus 2022 desktop

@I ALREADY HAVE A USER ID 

In which QBD year version is the QBX file created? 2021 or 2022?

Cynthia38
Level 1

Can't restore accountant's copy in QB pro plus 2022 desktop

Has any had any problems with QBs 2022 not being able to send accountants change file back to client?

Cynthia38
Level 1

Can't restore accountant's copy in QB pro plus 2022 desktop

If you go to

File

Send Company File

Accountants copy

Client Activities

It's all shaded out you cannot select anything?

 

What would you do to send the accountants copy file back to client?

 

Adrian_A
Moderator

Can't restore accountant's copy in QB pro plus 2022 desktop

Hello there, Cynthia38.

 

I'm here to share more information about why the button to transfer the accountant's copy is grayed out.

 

This happens when either you're importing the changes to the wrong company file or the restriction to the Accountant's copy was removed. it can also be that the file with the changes was upgraded to a new version or edition of QuickBooks Desktop. To resolve the issue, you can save the changes locally to your computer and then import them.

 

If the same thing persists, I'd suggest running the verify and rebuild steps. Before doing so, you can save a backup copy of your file. Then, here's how to run the verify and rebuild:

 

  1. Click the File menu.
  2. Under Utilities, select Verify Data.

 

If the system prompts you with a Your data has lost integrity message, you'll have to rebuild the program. I've added this reference for the detailed steps of the process: Verify and Rebuild Data.

 

From there, you can transfer the accountant's copy again. You may find this article helpful: Resolve errors and unexpected results when importing the Accountant's changes.

 

Feel free to get back to this thread if there's anything that I can help with transferring the accountant's copy.

BjeansScott
Level 2

Can't restore accountant's copy in QB pro plus 2022 desktop

I just learned that when you don't pay the new price of $799 (up 40% in 2023) intuit removes the incorporate accountants changes from all the past software you've already paid for, even those that are not subscription (2021 and before)!! Intuit's management is a bunch of SOB's! I'm going to switch my clients out of quickbooks. These people are predators'!

And this is the 3rd call about this issue and NONE of the other support people told me this!!%$%$@$

 

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