create company file

SusCSRA · ‎October 09, 2023

Hello folks,

I've actually just installed Quickbooks Desktop Premier for Nonprofits. I'm trying to create a company file. I enter the business & industry type, and select accounts, but am unable to fill in the admin email address. I assume that it selects this automatically since I've chosen to set this company file up solely for myself. The button "Create Company File" stays greyed out. The only thing I can think of is that the admin email address doesn't appear in the field. And I'm unable to enter my email address (it too is greyed out). The version I'm using is 2021.

Thoughts?

Chris

GlinetteC · ‎October 09, 2023

I am here to assist you and work towards resolving these challenges regarding creating a company file, SusCSRA.

When creating a company file that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. In addition, once you have completed all the necessary fields with asterisk, you can proceed by clicking the Create Company button.

Also, you are correct in stating that the Create Company button remains greyed out unless an email address is entered in the Admin's email field.

As the field is currently disabled, let's go through the steps again and select the Sign-in later option, allowing you to enter the email address manually.

Furthermore, I have attached a comprehensive article on creating company files as an additional reference.

Please keep me informed about the progress of the steps. I want to ensure that you receive the necessary assistance. Stay safe and take care.

View solution in original post

GlinetteC · ‎October 09, 2023

I am here to assist you and work towards resolving these challenges regarding creating a company file, SusCSRA.

When creating a company file that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. In addition, once you have completed all the necessary fields with asterisk, you can proceed by clicking the Create Company button.

Also, you are correct in stating that the Create Company button remains greyed out unless an email address is entered in the Admin's email field.

As the field is currently disabled, let's go through the steps again and select the Sign-in later option, allowing you to enter the email address manually.

Furthermore, I have attached a comprehensive article on creating company files as an additional reference.

Please keep me informed about the progress of the steps. I want to ensure that you receive the necessary assistance. Stay safe and take care.

inspire5 · ‎October 26, 2023

I'm experiencing the same issue. All required fields have been entered, but the "create company" button is greyed out. The only thing I can do is click "Back." But that just brings me to the login page, where I have repeated the login process three times with the same result. Please help.

ChristineJoieR · ‎October 26, 2023

I understand the urgency of resolving the issue you encountered with QuickBooks Desktop. Allow me to assist you in fixing this problem promptly, @inspire5.

To diagnose the issue, let me help you with how to run QuickBooks Tool Hub to aid the error running on your company file so you can enter your employee hours successfully.

Let's run a QuickBooks Tool Hub to fix the error.

Download and install the latest QuickBooks Tool Hub.
Once done, open the file and select Program Problems.
Select Quick Fix My Program.
Start QuickBooks Desktop and open your data file.

On more note, please refer to this page for more information on how to fix your company errors: Fix issues when QuickBooks has stopped working.

If you encounter other errors while sending email through Outlook, here are available fixes from this page: How to fix "Error: QuickBooks is unable to send your email to Outlook."

I'm here to assist you with any further questions or concerns. Don't hesitate to reach out. The Community wishes you a successful day in your business endeavors!

Elaine Matthews · ‎January 11, 2024

This crap were we can not talk to a human anymore is bull. This is not customer service.

4Gal · ‎January 11, 2024

@Elaine Matthews

Any specific concern?

nsteadman · ‎January 22, 2024

SIgn in later is no longer an option and there isn't a way to get around the greyed out email box and thus unable to create a new company file.

4Gal · ‎January 22, 2024

@nsteadman

Which QB Desktop year version?

JamaicaA · ‎January 22, 2024

I recognize the impact of being unable to enter an email, nsteadman. We can have a specialist assist you in successfully creating a new company file.

Before proceeding, have you followed the troubleshooting provided by my colleague, ChristineJoieR, above? These steps will help you set up a new company file in QuickBooks.

However, I recommend contacting our Support Team if you're still getting the same results. Our experts can help you repair the field. I'll show you how:

Go to the Help icon, then select QuickBooks Desktop Help.
Press Contact Us.
Enter a description of your subscription concern, then click Continue.

See this article for our operating hours to contact us promptly: Contact QuickBooks Desktop support.

Once settled, follow the instructions in this article to proceed with your goal: Create a QuickBooks Desktop company file.

You'll want to visit this page to familiarize the things you can do with the product: View all help for QBDT.

I'd like to know how you get on after communicating with our experts, as I want to ensure we resolve this. Feel free to reply to this post. I'll surely get back to you.

sfvaughan · ‎January 23, 2024

This worked, thanks so much. QB is idiotic.

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