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I am unable to send a pdf email file, please help me?

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QuickBooks Team

Re: I am unable to send a pdf email file, please help me?

Hi there, @Bobbi Jo Heinze.


Let's perform some PDF troubleshooting steps so you can email a PDF file in QuickBooks Desktop.


Before we start, have you receive an error message upon sending a PDF file? Any additional information would be greatly appreciated.


First off, you'll have to download and install the QuickBooks Tools Hub to help us fix the common error. Here's how:


  1. Close your QuickBooks Desktop.
  2. Download the QuickBooks Tool Hub file.
  3. Save the file somewhere you can easily find.
  4. Open the QuickBooksToolHub.exe downloaded file.
  5. Follow the on-screen instruction to install the file.

Once done, let's run the QuickBooks PDF & Print Repair Tool to get this fixed. Please follow the steps below once you're ready:


  1. Open the QuickBooks Tools Hub.
  2. Select Program Problems.
  3. Click QuickBooks PDF & Print Repair Tool.
  4. Wait until the repair is done, then try to email a PDF file again.

If the issue persists, you can read this article for more troubleshooting steps: Troubleshoot PDF and Print Problems with QuickBooks Desktop.


You might also want to read this article to learn how to save PDF files in legal size, landscape, or portrait orientation.


Feel free to leave a comment below if you have any other questions. I'll be right here to help.

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