Re-installing Quickbooks Enterprise 24

Welcome to the Community, @JkokeM.

I'll help you clean install the server for multi-user to fix the issue.

Yes, you need to uninstall and reinstall the server. I'll show you how.

1. Remove QuickBooks again.
2. Follow the steps to display hidden files.
3. Open the Windows Start menu. Search for File Explorer, then open File Explorer.
4. Find and open the folder that holds your QuickBooks company files. This is usually your QuickBooks folder. It's usually in one of these locations:
   1. C:\ProgramData\Intuit\QuickBooks (year)
   2. C:\Users\(current user)\AppData\Local\Intuit\QuickBooks (year)
   3. C:\Program Files\Intuit\QuickBooks (year)
   4. 64-bit version C:\Program Files (x86)\Intuit\QuickBooks (year)
5. Open QuickBooks Desktop 2024
6. Add the word "old" at the end of the folder name. This prevents QuickBooks from opening it when you reinstall.
7. Reinstall QuickBooks Desktop.

Refer to this article for the detailed steps: Reinstall QuickBooks Desktop.

To learn more about multi-user mode, here's an article you can refer to for more details about hosting your company data in multi-user mode in QuickBooks Desktop.

Feel free to click the Reply button below if you have questions about installing multi-user server in QuickBooks Desktop. I'm always here to help. Have a great day.

@Ethel_A 

Thank you Ethel for your prompt response to my issue.  To add more details, I did an an upgrade over the previous version 23. Right now, the installation is in multi-mode.  However, from this link, Intuit QuickBooks Support  I didn't install by with the "Change user /install".  This is the entire reason, I think I need to do the re-install to avoid issues in the future.

From your write up I see the 2 versions in all the folders you mentioned:

In the C:\ProgramData\Intuit\ I see the two versions. 

* Q: Do I add the word "old" to both Enterprise Solution Directories (23.0 and 24.0)

I see the  same under C:\Users(Current user)\AppData\Local\Intuit\Quickbooks(year)

( I assume I need to also rename those folders to "old" as well)

I am under the assumption that after I rename all of the directories, when I re-install the the version 24, it would be a new install rather than an update, am I correct about this assumption?

Thanks for you input on my issue.

-Jorge

I appreciate you getting back to us and providing additional information about your concern, JkokeM.

Doing the reinstallation process is one of the best things you have to do to avoid issues in the future. Still, the instructions provided by my colleague are accurate, and following them will help ensure a smooth reinstallation process.

Yes, you'll have to add the word "old" to both Enterprise Solution Directories (23.0 and 24.0). By renaming these directories, you are ensuring that the new installation of QuickBooks will not interfere with the existing data and settings of the old versions.

Additionally, you'll also have to rename the corresponding folders in C:\Users(Current user)\AppData\Local\Intuit\Quickbooks(year) to "old" as well. This will help differentiate the old versions from the new installation and avoid any conflicts when reinstalling or installing a new version of QuickBooks.

Renaming the directories to "old" indicates that these are the old versions of QuickBooks, so when you reinstall version 24, it will treat it as a new installation rather than an update. It avoids conflicting with any existing data or settings from the previous versions.
 

Post again if you have any follow-up questions as you proceed with the process. We're here to assist you every step of the way.