Hi there, cmurray2.
We are recently integrating new updates in QuickBooks Online. One of which is maximizing the display screen when making transactions or reports. That is why the left menu automatically closes when a creating invoices, bills, etc. For now, there's no setting to keep the left navigation tab steady.
We've already raised this to our engineers because some customers are sending feedback about this. Please allow us some time to get it back to its original position.
For more new product updates, you may check our QuickBooks Blog site.
Post your comments below and we're here to help you.
On my laptop, the left side menu bar stays open unless I'm creating a new bill or journal, etc. ONce I've completed and saved the transaction, the menu bar is back. On my desktop computer (IMac), the left side menu bar has to be manually reopened each time I need it to navigate the system. It's incredibly inconvenient and just started happening this week. Why did it change?
I'm glad you're back in working order, @cmurray2.
In case you'd experience some unusual behavior in your QuickBooks Online (QBO), I've added this article for reference that can help you fix the issue: Delete or Disable Cache and Temporary Internet Files in your Web Browser.
Please know we're always here if you ever need anything. Take care!
Hi All - Has this been fixed yet? I was using QB on a very old laptop & the left 3 line menu would show continuously. Recently got a new laptop - that's the only thing that changed, and now the menu disappears with every single transaction....why would a QB Engineer think that this was a preferred setting? I'm so disappointed in QB, been using Intacct and they seem a lot more "steady". - this one is regularly unavailable for whatever reason 'give us a few minutes' -one person logged in on their own pword locks out the other for 20 minutes...???? just weird - how can a corp use programs like this?? But my main goal now is, please, can someone tell me how to get the three bar to 'stick'? thank you
You can click on the Hamburger icon beside your account's name so you'd see the menu. It remains as is while you're navigating your QuickBooks account.
However, while creating your sales or purchase transaction, the create transaction window will cover the entire space. You'd only see the toolbar again once you finished creating your transactions. You can visit the QuickBooks Blog for more insights about the navigation updates: QuickBooks Launches New Navigation.
Let me know if you have other questions about navigating around QuickBooks. I'm always here to help.