My bank changed their Logon URL and now I cannot connect to my account. I get error 163. How do I fix this?

Thanks for bringing this up in our forum, @C_Heath-Veik,

I want to make sure this is resolved for you. May I know what financial institution are you using? This will help me check for ongoing issues related to your bank.

Error 163 is an Online banking error that appears whenever QuickBooks is not able to connect with your bank to download data. Here are the key factors that can cause this problem:

• A user has a new set of banking numbers or credentials.
• Large cache and junk files present in the browser blocking updates for QuickBooks Online banking.
• Internet interruption.
• Banking website temporarily down for maintenance.

Once you get this error, wait for a few hours and try again later. If it doesn't self resolve the problem, follow the troubleshooting steps below:

1. Open a private window.
2. Go to the Banking menu then find the account that is not updating.
3. Click on the pencil icon then select Edit sign-in info.
   
4. Input your log in credentials, then click Update.

After successfully logging in to your bank account, clear the browser's cache. For detailed instructions on how to clear the cache memory of different browsers follow troubleshooting steps from our article: Delete or disable cache and temporary internet files in your web browser.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

Kindly update me on the result of the troubleshooting, as I want to make sure this is fixed. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!

Thank you for replying. I have spoken to support and they are resolving the issue.