Thanks for reaching out to us, @Roaddogs. I'll be happy to guide you over some troubleshooting options so you can continue using your Scan Manager in QuickBooks Online (QBO).
In QBDT 2022, we've already discontinued the Scan Manager. However, you can still use it in previous, currently supported versions. Please see this link for the list of compatible scanners: TWAIN-compliant scanners.
For older versions, please refer to the resolution below:
- Test your scanner outside of QBDT to ensure it's working properly. If it's not functioning, we suggest contacting the scanner manufacturer or an IT expert to resolve this.
- If the issue persists, delete your scan profile and create a new one before trying again.
- Change user account settings in Windows.
- Repair QBDT, and then scan again.
- Reinstall using a clean install, set up QuickBooks Scan Manager, and test again.
It's also possible that the driver or component is damaged or corrupted. That said, I suggest updating them to boost their performance. To do that, please reach out to the Microsoft team for further assistance.
For users of QBDT 2022 or newer, you may snap and attach documents using the mobile app. For more detailed instructions, please visit this article: Attach documents to transactions in QuickBooks Desktop.
Moreover, QBDT provides a variety of reports tailored according to your business needs. This way, you'll have an overview of the various areas of your business, including sales and expenses.
Fill me in if you need further assistance using the scan manager. I'm available around the clock to help you whenever you need it. Take care and have a great rest of the day!
