QBDT-MAC and M1 Chip

billhdz · ‎November 07, 2021

Finally some clear clarification in this forum from Intuit Support that YES, QuickBooks Desktop 2019, 2020, and 2021 are now compatible with Big Sur and Monterey with the latest release 13 update. I hope this helps everyone wondering this, like a lot of us have been for a while already with our proper clarification from Intuit until now. I thank INTUIT support for finally clarifying this instead of trying to send us to information on the online version of Quickbooks every time we asked the question. That was confusing.

On the other hand, ( and I am not trying to be rude ) but it seems that INTUIT does not use BETA versions of MacOS or New Mac Hardware ( like Macs with the M1 chip) to make sure that Quickbooks works on these before Apple releases any new operating system or hardware. This is so strange! Other software companies always get their software ready ahead of time to insure compatibility before any MACOS version or Mac Hardware is release. I would personally be embarrassed if I was the owner of Intuit. This is so unprofessional and a lack of respect for the user base that use the software. Taking care of my customers by preparing well, would be my main priority.

I guess it's up to us to try test and see if Qb 2019, 2020, or 2021 are compatible with the M1 chip which has already been out for a long time. I just don't understand how Intuit doesn't know by now if these versions of Quickbooks work with these M1 computers.

Since INTUIT doesn't want to officially confirm that the Apple M1 chip works with QuickBooks Desktop 2019, 2020, or 2021, ( according to some comments from the Intuit support staff here ) and they don't seem to do BETA TESTING of hardware and software to ensure compatibility before they get released, maybe we can all help each other and figure this out for them.

If anyone here is using a MAC with an M1 chip and running QuickBooks Desktop 2019, 2020 or 2021 successfully, please post it here to help the community of QB for MAC users ( and I guess the INTUIT company ). For clarity, please state the M1 computer model you are using and which version of Quickbooks Desktop for Mac you are using as well. This information will be very helpful to everyone.

Thank you Quickbooks community!

eklektos · ‎April 26, 2022

I have been able to run QBDT 2020 on my new Mac Studio, but it continually asks me to register the product. When I try to do so it starts the process and then stops. It is running on Rosetta, not natively. Cannot get any answers from anyone on re-registering. Hoping it does not shut me out after a limited number of uses.

JamaicaA · ‎April 26, 2022

I’m here to walk you through the process of activating QuickBooks Desktop for Mac after you installed it, @eklektos.

Once the product is installed, you’ll need to register it.

Here’s how:

Open the QuickBooks program.
From the QuickBooks menu, select Register QuickBooks.
Enter the License and Product numbers, and click Next.
Choose either to Register Online or to be Assisted.
- If you'd like to be Assisted, we can help you register your QuickBooks.
- If you select Register Online, follow the onscreen steps to complete your registration.

You can read this article to learn more about the product’s latest features: What's new in QuickBooks Desktop for Mac 2019.

Multiple people can work on the same company file from various workstations in multiuser mode. It requires a host machine to share the corporate file and works in a shared network environment. For an instance, a 3-user license can cover 3 people who are using QuickBooks.

This can be set up in one of two ways: as a server-workstation configuration or as a server-only installation. For the step-by-step process of configuring both, check out this article: Use multiuser mode in QuickBooks Desktop for Mac.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I’ll be here to help you.

eklektos · ‎April 27, 2022

I have to say I had the most frustrating experience ever in all my years of seeking help from a customer representative. I was given 5 different phone numbers to call as each rep I spoke to said that "this number" would resolve my issue. Each number took me to the same automated answer that put me in touch with someone else who couldn't help me except to give me a new phone number. All I wanted was a validation code. One rep was so bad that I had to repeat my license number to him 4 times before he got it right. I ended hanging up on him. Finally got it resolved through a public consumer chat online. Spent over 2 hours running in circles. So unnecessary.

Fiat Lux - ASIA · ‎April 27, 2022

@eklektos wrote:
I was given 5 different phone numbers to call as each rep I spoke to said that "this number" would resolve my issue.

@eklektos

Which phone numbers did you dial?

eklektos · ‎April 27, 2022

[removed]

A total of 6 numbers.

Fiat Lux - ASIA · ‎April 27, 2022

Support in the US doesn't accept any call. Don't dial any numbers casually.

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/call-from-quickbooks-support-team-fraud/00/221002/page/5

eklektos · ‎April 28, 2022

I did not dial any number "casually." The first number I dialed I found took me to a recorded message saying that I could no longer use that number for QuickBooks. The next number I dialed was the number at the top of this page on the web. All other numbers I dialed at the recommendation of a customer "service" rep. Do not throw this back on a customer that dialing the "wrong" number was somehow my fault.

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QBDT-MAC and M1 Chip