Quickbooks Desktop thinks my windows server 2022 is windows 10

Are any of your users accessing the QB server with their Win 10 PC?

I am having the same issue. Server 2022 that users access QB on via Remote App. The user who received the message upon opening QB is on Windows 11. Even if she were on Windows 10, however, the program is not installed on her PC at all. 

Hi SIAB,

Thanks for the question. There may be a user that uses windows 10 on their local machine when remoting onto the Server however, the user that highlighted the issue is currently using Windows 11 Pro on their local machine.

I found that Windows Server 2022 shares the same core architecture as Windows 10/Windows 11, and Intuit developer team seems to only check the version number rather than the actual product name.

Windows 10: Version 10.0.19041+

Windows 11: Version 10.0.22000+

Windows Server 2022: Version 10.0.20348+

Since they all start with "10.0", they incorrectly report it as "Windows 10".

I'm sure Intuit won't admit to this ridiculous issue. The big question is how long it will take them to fix it.

Hi SIAB, thanks for this. 

Do you think it is just a popup that can be ignored, or do you think that this will limit functionality because QB perceives it to be an unsupported OS?

We are doing the same thing... all users (who are on Windows 11, but that doesn't matter) are using Remote Desktop to Windows Server 2022 to use QB. 

I don't think that the warning message is preventing any features, but it is super annoying.  

QB will have to be changed to detect Windows 10 in the right way.

QB is so much faster for multi-user using Remote Desktop... I'm not sure why anyone would deploy it any other way.

Bravo, thanks for that info and details!    

Why is this marked solved?  As far as I know, there is no solution until Intuit fixes the defective code that checks the Windows version.

When will a fix be released?

In my case, the answer is no. All clients are on Win 11, latest release.

Has Quickbooks responded or provided more information. Is this an issue? Can it be disregarded?

Same issue users remoting into server 2022 Datacenter getting the windows 10 pop up.
Any fixes?

Is there any fix for this?  I have multiple users experiencing this same issue.

Want to Echo our server 2022 is also being identified as windows 10 and now we are getting prompted with a message to type yes and then ok.  Afterwards it does allow us in and can work.   This is extremely frustrating, especially since its not windows 10.   Need intuit to chime in here.

I understand that seeing a prompt like this can be confusing, especially when you're running QuickBooks Desktop on a supported system. I'm here to provide clarity and guidance on this matter.

The pop-up is likely due to a misidentification issue caused by QuickBooks incorrectly detecting the operating environment. This can happen in Remote Desktop or virtual setups.

To help correct the OS detection issues, let's start by ensuring that your QuickBooks is updated by following these steps:

1. Navigate to the Help menu, then select Update QuickBooks Desktop.
2. Select Update Now, then Get Updates.
3. Close and reopen QuickBooks to refresh it.

However, if you're using Remote Desktop, I suggest running QuickBooks directly from the server console or on a local machine to see if the warning disappears.

If the issue persists after following these steps, I recommend contacting our live support team for further assistance. They can troubleshoot this case further and ensure you won't encounter the same prompt.

On the other hand, you can rest assured that the features offered by QuickBooks won't be affected by this.

This thread will remain open if you have additional questions. We're always here to help.