Hi there, skeeter57.
My colleague, @JamesDuanT, reiterated one of the workaround given by other Community participants. He mentioned that you'll just have to make sure the Configure for field is Windows 10. Here are the screenshots that he also gave.
If you still can't see the screenshot, I suggest logging in to your Community account through a private browser. You can also use other browsers like Google Chrome, Internet Explorer, or Mozilla Firefox, to read through the thread.
Keep me posted on how this worked on your end. Thanks in advance.
This does not work for me. I can change the "configure for" to windows 10, but then it asks for the user name and password. When I enter that, it says: "An error has occurred for task __________. Error message: The specified account name is not valid."
Any more help?
Thanks for joining the conversation and providing the result of the steps you took, @skeeter57.
Make sure to log in as the administrator on the computer to perform the configuration. Enter your Windows username and password to get past the error prompt and proceed to change the settings.
I also recommend reaching out to your IT personnel for help in configuring it to Windows 10, or you can give our Customer Care Team a call for assistance. They can perform a screen-sharing session in a secure environment and look for the root cause to apply a permanent fix for this issue.
Here’s how to get in touch with support:
Please let me know how this goes and if you ever need anything else. I’m here to keep helping. Wishing you the best!
Thanks for clarifying that out for me, @skeeter57.
I want to ensure that you'll get the best assistance in configuring your Windows. Let me get you pointed in the right direction.
To settle the error that you received upon the configuration process, I'd recommend reaching out directly to Microsoft Support Team. They have the tools to look further into the reason behind the message that you received since this is a personal computer.
Also, to give you some insights about on how Windows 10 works in QuickBooks Desktop, you may read through this link: Windows 10.
Please keep me posted how the call goes. I'll be around to help if there's anything else you need about this concern. Have a great day ahead!
I had the same problem, and what did the trick for me was to put a check mark in the box that says do not store password.
I would also recommend that you go to the task scheduler, delete all QuickBooks Company backups that are already scheduled, then go back to your company and set the backup from scratch. (In other words delete any previous schedule backups, then re-schedule, go to task scheduler change to windows 10 and put a check box to not save password.) Mine have been working ever since.
Hope this helps you!
BettyJaneB and KhimG,
Please note that the solution is already included in this thread multiple times. Rather than giving people totally invalid suggestions such as contacting Microsoft, just read the thread and realize it is a bug in QuickBooks that Intuit refuses to fix (2 years and counting).
THANK YOU!!!! THANK YOU!!!! THANK YOU!!!!
I have been fighting with this issue for over a week. Quickbooks will schedule the backups, but they don't run. They appear in Task Scheduler, but if you try to "Run" (from Task Scheduler), it comes back with some error saying "The task no longer exists.....", but clearly it does! I had tried deleting, recreating, multiple times!
Seeing Intuit's responses, and lack of action is pathetic. Additionally, Intuit refuses to share any information on their "AutoBackupEXE.exe" task so that we can't just configure our own backups.
I just installed QB Pro 2020 and this is STILL an issue. Part of me feels that they are doing this on purpose to force users into QuickBooks Online.
THANK YOU THANK YOU THANK YOU!
I have been fighting with this issue for over a week. Quickbooks will schedule the backups, but they don't run. They appear in Task Scheduler, but if you try to "run it", it comes back with some error saying "The task no longer exists.....", but clearly it does!
The fix of changing the "Configure For" worked! Why isn't this addressed by Intuit?
Although I got the scheduled backups working, it does not appear that QB is limitiing the number of backups as it used to.
In the past, when I had the "Limit number of backups" option set, it would rename the old backups as SBU_1, SBU_2, etc and then create the latest backup as SBU_0. Now, it is just making new SBU_0 backups, without removing the old ones.
Anyone experience this with QB 2020?
Hey there, cancoder.
I appreciate you joining in this thread. Allow me to help and provide a few insights regarding QuickBooks Desktop backups.
The steps to Configure For were already provided in this thread by my peer JamesDuanT. For you and others referenced, I'd be glad to provide you screenshots for a better view.
You might find the following articles interesting:
For additional help, you can also reach out to our QuickBooks Desktop Support. They have additional tools to assist you in getting this resolved.
Feel free to drop a reply below if you have any other QuickBooks concerns. Have a good one.
Thank you for the reply. YES, I followed these steps from the previous poster, and this is how I got my backups working.
HOWEVER, even though I have specified in QB to limit the number of backups, it no longer does this. It USED to (Version 2019 and lower) rename previous backups as SBU_1, SBU_2, SBU_3, etc....however, now it just always creates the new "SBU_0" backup and does NOT rename/delete old ones.
I am a bit frustrated because it appears that the moderators here do NOT read the full context of the question before reply.
My colleague already provided an answer to your question. Please click here and follow her recommendation.
However, if it's still not working, please give us a call. We'd like to investigate this further and might create an open investigation to get this resolved as soon as possible.
In case you missed the steps on how to contact us, you can follow the steps below:
If you read the link you provided you will see the solution is the exact same I have been telling Intuit about for 2 years. There is no need to provide more information, contact support, etc...you have the problem and solution right in front of you and it has been here for 2 YEARS! Why Intuit refuses to fix a blatant bug that is crippling backup for all QuickBooks users I will never understand.
Read the problem and solution documented in painful details and let me know if you honestly do not get what the problem and solution are.
I appreciate this information being posted here. I was able to change my "Configure for" and get mine working. The retention works for me too. I ran the task several times until it deleted the oldest copy.
For those of you who are getting errors with the username/password, you'll need to make sure you're using the same user and password you log into your computer with. if you're on a domain, you'll need to add the NetBIOS domain name in this format: domain\username. If you're on a domain and don't know the domain name, you probably have an IT Support guy you can ask.
Checking the box to "Do not store password" will only work if you leave the computer logged on all of the time.
Thank you for your post(s). I just upgraded to windows 10 and ran into this issue, but I still have not been able to get my backups to work.
After reading your post, I found the schedule task in w10, but it was disabled. I enabled it and I checked the setting to Windows 10; however, my backups still do not run.
I do not receive any errors -- I simply do not have any backups in the folder. I can run them manually and the connection works fine there.
I am not on a domain, just a simple network. Do you have any additional suggestions?
Hello there, @ITProCC.
Let me share additional troubleshooting steps to get your scheduled back up working and get you back on track. To begin, enable the .NET Framework 3.5 is to ensure optimal compatibility with QuickBooks Desktop.
After that, let's follow the solution provided by cancoder, which can also be found in the link provided by my colleague. The thread outlined the steps about how to run QuickBooks in compatibility mode and manually select Windows 10 in the Configure for drop-down.
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Drop me a comment below if you have any other questions. Have a great day ahead.
Thank you MaryGraceS.
I attempted to follow the instructions you provided; however, some options are not available. When setting up compatibility mode, Windows 10 is not an option.
Thanks for getting back to us, ITProCC.
I appreciate you for trying the steps above. If you haven't did the repair troubleshooting steps, I'd recommend giving it a try. This also helps fix some common errors within QuickBooks.
However if you get the same thing, it would be best to reach out to our Customer Care team. They can do a screen-sharing to look up your file. Here's how to get in touch with them:
Feel free to post again if you still have other concerns. Thank you.