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Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709. Task needs to be created with “Configure for” set to “Windows 10”.

the screenshots are not attached that I can see.  Can you please repost the solution as I have the same problem.  Thank you so much!

QuickBooks Team

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

Hi there, skeeter57.

 

My colleague, @JamesDuanT, reiterated one of the workaround given by other Community participants. He mentioned that you'll just have to make sure the Configure for field is Windows 10. Here are the screenshots that he also gave.  

 

 

 

 

If you still can't see the screenshot, I suggest logging in to your Community account through a private browser. You can also use other browsers like Google Chrome, Internet Explorer, or Mozilla Firefox, to read through the thread. 

 

Keep me posted on how this worked on your end. Thanks in advance. 

Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

This does not work for me.  I can change the "configure for" to  windows 10, but then it asks for the user name and password.  When I enter that, it says:  "An error has occurred for task __________.  Error message:  The specified account name is not valid."

 

Any more help?

QuickBooks Team

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

Thanks for joining the conversation and providing the result of the steps you took, @skeeter57.


Make sure to log in as the administrator on the computer to perform the configuration. Enter your Windows username and password to get past the error prompt and proceed to change the settings. 


I also recommend reaching out to your IT personnel for help in configuring it to Windows 10, or you can give our Customer Care Team a call for assistance. They can perform a screen-sharing session in a secure environment and look for the root cause to apply a permanent fix for this issue.


Here’s how to get in touch with support:

  1. Press F1 or go to the Help menu and select QuickBooks Desktop Help.
  2. Type in your concern on the Search box and hit Enter.
  3. Click the Contact us link at the bottom.
  4. Tell us more about your question on the box provided.
  5. Hit Start a Message.

Please let me know how this goes and if you ever need anything else. I’m here to keep helping. Wishing you the best!

Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

I am the only user on this computer so therefore I have the admin privileges in my log-in.  I do not have IT people as this is a personal computer.

Highlighted
QuickBooks Team

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

Thanks for clarifying that out for me, @skeeter57.

 

I want to ensure that you'll get the best assistance in configuring your Windows. Let me get you pointed in the right direction.

 

To settle the error that you received upon the configuration process, I'd recommend reaching out directly to Microsoft Support Team. They have the tools to look further into the reason behind the message that you received since this is a personal computer.

 

Also, to give you some insights about on how Windows 10 works in QuickBooks Desktop, you may read through this link: Windows 10.

 

Please keep me posted how the call goes. I'll be around to help if there's anything else you need about this concern. Have a great day ahead!

Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

I had the same problem, and what did the trick for me was to put a check mark in the box that says do not store password.  

I would also recommend that you go to the task scheduler, delete all QuickBooks Company backups that are already scheduled, then go back to your company and set the backup from scratch.  (In other words delete any previous schedule backups, then re-schedule, go to task scheduler change to windows 10 and put a check box to not save password.)  Mine have been working ever since.

 

Hope this helps you!

Community Contributor **

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

CatherineB,

 

Thanks for reposting my original screenshots...these were removed from the original post for some reason.

Community Contributor **

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

BettyJaneB and KhimG,

 

Please note that the solution is already included in this thread multiple times.  Rather than giving people totally invalid suggestions such as contacting Microsoft, just read the thread and realize it is a bug in QuickBooks that Intuit refuses to fix (2 years and counting).

Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update...

THAT WORKED!!!! Thank you so very much!  

Experienced Member

Re: Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709. Task needs to be created with “Configure for” set to “Windows 10”.

THANK YOU!!!!  THANK YOU!!!!  THANK YOU!!!!

 

I have been fighting with this issue for over a week.  Quickbooks will schedule the backups, but they don't run.  They appear in Task Scheduler, but if you try to "Run" (from Task Scheduler), it comes back with some error saying "The task no longer exists.....", but clearly it does!  I had tried deleting, recreating, multiple times!

 

Seeing Intuit's responses, and lack of action is pathetic.  Additionally, Intuit refuses to share any information on their "AutoBackupEXE.exe" task so that we can't just configure our own backups.

 

I just installed QB Pro 2020 and this is STILL an issue.  Part of me feels that they are doing this on purpose to force users into QuickBooks Online.