Hello cancoder,
My colleague already provided an answer to your question. Please click here and follow her recommendation.
However, if it's still not working, please give us a call. We'd like to investigate this further and might create an open investigation to get this resolved as soon as possible.
In case you missed the steps on how to contact us, you can follow the steps below:
- Click the Help menu or press F1.
- Select QuickBooks Desktop Help.
- Enter description something like about "back up".
- Click Contact us at the bottom.
Leave me a reply below in case you have questions to add.
