"We're fetching your data" is showing up but never actually loads. I can use my app on my phone, but it just says loading on my phone and computer browser

Let's work together to determine why the program isn't loading your data and rectify the issue, Will.

There are several causes why the issue occurs on your phone and computer browser, and I've listed them below.

• The phone and computer browser stored too much cache data
• The phone and computer browsers are unsupported

I'm here to provide the troubleshooting steps to fix this.

First, I recommend accessing your QuickBooks Self-Employed (QBSE) account via a private window. It'll help us determine whether this is a browser cache-related issue. The search engine you regularly use when working on your books utilizes cached data to load web pages faster. However, excessive cache can affect the program's performance.

Here are the keyboard shortcuts: 

• Safari: Shift + ⌘ + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you can pull up and view your books, clear the browser's cache. Doing so improves the system performance, fixes program problems, and frees storage space. Also, using other supported browsers helps us verify if this is the cause of the problem. 

Once the program works well on your computer browser, I suggest logging in to your QBSE account in your mobile private browsing to verify if the accumulated cache is also the reason why this occurs.

Then, if you get past the We're fetching your data screen, let's clear the browser's cache on your phone. Follow the steps below depending on the device you're using:

Android:

1. Open the Chrome app on your Android device.
2. Tap More at the top right.
3. Hit History, then Clear Browsing Data.
4. Choose a time range.
5. Place a checkmark beside the Browsing history, Cookies and site data, and Cached Images and Files boxes.
6. Tap Clear data to confirm.

iOS:

1. Open the Settings app, then select Safari.
2. Scroll down, then select Clear History and Website Data.
3. Tap Clear History to confirm.

Aside from that, please ensure the phone browser is supported and compatible.

If the issue persists, I suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

In the meantime, I recommend using the QBSE mobile app. There, you can continue working on your data and completing QuickBooks tasks.

Additionally, I've added this article to guide you in recording your self-employed income and expenses, tracking mileage, and preparing your Schedule C tax form. It contains various resources to help you track everything throughout the year: Overview of QuickBooks Self-Employed.

This thread is always open if you need assistance tracking entries in QBSE, navigating the program, and keeping your record accurate. My team and I are ready to help.