Will not load past "we're fetching your data"

I know this hasn't been an easy process for you, trayce. I appreciate all the efforts you've performed to get this resolved.

Since the issue persists, I'd recommend contacting our QuickBooks Support Team using your mobile app. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how: 

1. Log in to your QuickBooks Self-Employed via a mobile app.
2. Go to the Assistant icon at the top.
3. Click I need help link.
4. Choose either Message an agent or Get a callback. 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, Pacific Time. 

Your patience and understanding are greatly appreciated throughout this process. Should you have any urgent concerns or require additional assistance, please don't hesitate to tag me below. The Community is open 24/7 and always ready to provide continuous support.

Hi, thank you for your response. When I click the assistant button, It says "We're currently working on this experience and will get it fixed as soon as we can. In the meantime, you can use the QBSE mobile app to view the Digital Assistant experience.

It is my priority to ensure you can file your taxes, trayce.

Let's perform some troubleshooting steps to resolve the contact options in your mobile app. 

First, I suggest resetting the app data to clear the cache and refresh it into its default state. Before doing so, let's ensure that your QuickBooks Self-Employed (QBSE) mobile app is updated, as well as your phone's OS. It helps your application work continuously without interruptions.

To clear the app's cache files, here's how:

For iOS:

1. Go to Help & Feedback at the top menu bar.
2. Select Reset App Data. Then, click Refresh.

For Android devices:

1. Go to the More Options ⋮ menu.
2. Select Settings.
3. Tap Refresh Data, and then click Yes.

After that, contact them again. If you're experiencing the same result, you'll want to uninstall and then re-install the QBSE application.

In the event that the error persists, you'll want to use this direct chat link to reach out to them: QuickBooks Self-Employed Direct Chat link. Make sure to check out our support hours to ensure their availability.

You can also get in touch with the QuickBooks Desktop Support Team by calling the phone number 800-446-8848. Then, they'll be able to route you to the self-employed representative.

Additionally, I've added these resources that'll guide you in filing taxes in QBSE.

• Pay Federal Estimated Quarterly Taxes
• Automatically Estimate Your Income Tax

Please let me know if there's anything that I can help with using your QBSE account. I'm always ready to help, trayce.