Windows 11 or 10 QB Desktop 2016 Charity

Hello there, @djk4. Allow me to provide information about the error you're getting in QuickBooks Desktop (QBDT).

Yes, this error 1712 is an expected common error in QuickBooks Desktop 2016 since this isn't compatible with the system requirements to be installed in Windows 11.

It's only compatible with Windows 10, Windows 8.1, Windows Server 2012, Windows Small Business Server 2011, Small Business Server 2008, Windows Server 2008 R2, Windows Server 2008.

Let's try to fix by running the QBDT Tool Hub to perform a quick repair on the program. Here's how you can install and run the Tool Hub:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub. Please save the file somewhere you can easily find it. If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub.
6. Select Program Problems. Then, choose Quick Fix my Program

If the issue persists, I recommend to install your QuickBooks 2016 to Windows 10.

I've also added this article to learn how to run the Verify and Rebuild tool within the software to repair the company file. Please refer to this article for the detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

If you have further questions about managing your QuickBooks Desktop Subscription, please feel free to reach out. We're always here to assist you.

Will try Quickbooks Tool hub, have it installed will test

Very familiar with REbuild and Verify and qbwin.log

1. Select Program Problems. Then, choose Quick Fix my Program    cannot work since program not installed

Tried installation issues   Quickbooks Install Diagnostic Tool

Reboot

and install with admin and still fails

Also tried MicrosoftProgram_Install_and_Uninstall.meta.diagcab and still no help

Cannot think of anything else to do

Will have to downgrade install to Windows 10

Still error

Tried also Hub   Installation issues   Quickbooks Install Diagnostic Tool

also ran MicrosoftProgram_Install_and_Uninstall.meta.diagcab

will have to downgrade install Win 10

Thanks for getting back to this thread, djk4.

I appreciate you for following the troubleshooting steps provided by my colleague above. Since the issue persists on your end, I recommend getting in touch with our Customer Care Team so they can thoroughly review your account in a secure environment. They can also investigate the root cause of the problem further and assist you with the next steps to take to resolve it.

Here's a step-by-step guide on how to reach us:

1. On the top menu, go to Help.
2. Select QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Give a brief description of the issue you're experiencing. Then, Continue.
5. Sign in to your Intuit account. Then, enter the code you receive in your email.
6. Choose to either Chat with us or Have us call you.

For more information, including our support hours, you can refer to this article: Contact QuickBooks Desktop Support.

For future use, here's a guide on creating a backup of your company file to have a save point for your accounting data: Back up your QuickBooks Desktop company file.

Feel free to return to this thread if you have any other installation concerns in QuickBooks, djk4. The Community is always here to help. Stay safe!

@djk4 

Try to install it on Win 8 compatibility mode.

how do you install windows 8 compatibility mode

i can run in that mode but it won't install