Hello Doctra,
It looks like you've posted your concern in a new thread. That's why I'm unable to read back the previous issue that you're having. To make sure I'll be able to address your concern, can you tell me more details about it? This way, I'll know where to start and be able to address your problem more quickly.
Anyway, if you have any other concerns aside from this, you can always post them here in the Community. Please know, we truly value you and will always further assist you anytime.